FirstAlt Operations Assistant Manager

Nilesschools; Cincinnati (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Manager to oversee customer operations and enhance service quality in student transportation. This role involves managing daily operations, onboarding partners, and ensuring compliance with safety regulations. The ideal candidate will leverage their skills in customer service and business development to foster relationships with clients and improve operational efficiency. Join a dynamic team committed to delivering safe and reliable transportation for students while navigating the complexities of the industry. If you are passionate about making a difference in the community, this opportunity is for you.

Qualifications

• Comprehensive knowledge of transportation policies and procedures.
• Ability to lead and direct personnel decisions.

Responsibilities

• Manage daily customer operations and client retention.
• Identify and develop new business opportunities.
• Ensure compliance and vehicle maintenance.

Skills

Customer Service

Business Development

Operations Management

Legislation Monitoring

Relationship Management

Education

Bachelor's Degree or Equivalent Experience

Job description

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology in the transportation industry.

Major Responsibilities

1. Assist in working with and onboarding transportation partners, managing daily trips, and helping parents and districts with their needs.
2. Manage daily customer operations, including new client start-ups, client retention, and development.
3. Identify and develop new business opportunities with current and potential clients; collaborate with internal staff on proposals and negotiations.
4. Manage staff equipment and items required for trips, such as driver/staff badges and business cards.
5. Monitor new legislation affecting student transportation and assist the team in implementing these changes.
6. Establish and maintain ongoing relationships with local and national transportation providers.
7. During school year startup, communicate and negotiate proposed routes with local service providers.
8. Oversee account efficiency and customer service levels to meet client expectations.
9. Supervise vehicle maintenance, compliance, and manage a large driver and transportation partner pool.
10. Collaborate with internal departments to generate reports and programs aimed at improving service quality, reducing costs, and increasing productivity.
11. Ensure a safe and efficient environment for passengers, contractors, and the public by managing policies and procedures.
12. Adhere to all First Student policies and procedures while delivering excellent customer service.
13. Utilize industry skills to support and grow transportation operations.
14. Learn and apply technical skills to create reports, SOPs, and standard practices within FirstAlt.
15. Perform other duties as assigned or modified by management.

Minimum Education or Certifications Required

• Comprehensive knowledge of policies, procedures, and practices in the field. Ability to lead and direct others, with full authority for personnel decisions. Typically requires a bachelor's degree or equivalent experience.

In Washington state, all technician and driving positions are safety-sensitive and subject to drug and alcohol testing, including cannabis.

We are an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to a drug-free workplace and will consider qualified applicants with criminal histories as per applicable fair chance laws. For details, visit this link.