Assistant Manager - Happy Valley T/C

Gap Inc.; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a passionate Assistant Manager to elevate the customer experience and drive sales growth. In this role, you will lead a dynamic team, focusing on customer service and operational excellence while fostering a collaborative environment. Your leadership will be crucial in recruiting and developing talent, ensuring compliance, and maximizing store efficiency. If you thrive in a fast-paced retail environment and are eager to inspire others, this opportunity is perfect for you.

Qualifications

• 1-3 years of retail management experience required.
• Ability to lead and inspire team members through coaching.

Responsibilities

• Drive store sales and deliver results with a customer-centric approach.
• Recruit and develop high-performing Brand Associate and Expert teams.

Skills

Retail Management

Customer Service

Team Leadership

Communication Skills

Sales Strategy

Coaching and Mentoring

Education

High School Diploma or Equivalent

Tools

Retail Technology

Job description

About the Role

As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts, and Brand Associates to cultivate a high-performing team to deliver a best-in-class experience to our customers.

What You'll Do

1. Support strategies and processes to drive store sales and deliver results through a customer-centric mindset.
2. Recruit, hire, and develop highly productive Brand Associate and Expert teams.
3. Own assigned area of responsibility.
4. Implement action plans to maximize efficiencies and productivity.
5. Perform Service Leader duties.
6. Ensure consistent execution of standard operating procedures.
7. Represent the brand and understand the competition and retail landscape.
8. Promote community involvement.
9. Leverage omni-channel to deliver a frictionless customer experience.
10. Ensure all compliance standards are met.

Who You Are

• A current or former retail employee with 1-3 years of retail management experience.
• A high school graduate or equivalent.
• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• Passionate about retail and thrive in a fast-paced environment.
• Driven by metrics to deliver results to meet business goals.
• Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom, and office and lift up to 30 pounds.
• Ability to travel as required.