Operations Assistant Manager

First Student; Cincinnati (OH); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in school transportation services is seeking a dynamic Operations Manager. This full-time role involves managing daily operations, onboarding transportation partners, and ensuring compliance with legislation. You will play a crucial role in maintaining high customer service levels while pursuing new business opportunities. The ideal candidate will possess strong leadership skills and a comprehensive understanding of transportation policies. Join a forward-thinking company dedicated to providing safe and efficient transportation solutions for students and communities.

Qualifications

• Comprehensive knowledge of transportation policies and procedures.
• Ability to lead teams and make personnel decisions.

Responsibilities

• Manage daily customer operations and onboarding of transportation partners.
• Identify new business opportunities and collaborate on proposals.
• Ensure high customer service levels and oversee vehicle maintenance.

Skills

Customer Service

Business Development

Operations Management

Legislation Monitoring

Technical Reporting

Education

Bachelor's Degree or Equivalent Experience

Job description

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1. Assist in working with and onboarding transportation partners, managing daily trips, and assisting parents and districts to meet their needs.
2. Manage daily customer operations, including new client start-ups, retention, and development.
3. Identify and pursue new business opportunities with current and potential clients. Collaborate with internal staff on proposals and negotiations.
4. Manage staff equipment and items necessary for trips, such as driver/staff badges and business cards.
5. Monitor new legislation affecting student transportation and assist the team in implementing changes.
6. Find, onboard, and develop relationships with local and national transportation providers.
7. During school year startup, communicate and negotiate routes with local service providers.
8. Ensure accounts operate efficiently, maintaining high customer service levels.
9. Oversee vehicle maintenance, compliance, and manage a large pool of drivers and partners.
10. Collaborate with internal departments to improve service quality, reduce costs, and increase productivity.
11. Maintain a safe environment for passengers, contractors, and the public by managing policies and procedures.
12. Adhere to all company policies while providing excellent customer service.
13. Utilize industry skills to support and grow transportation operations.
14. Learn and use technical skills to generate reports, SOPs, and help develop standard practices within FirstAlt.
15. Perform other duties as assigned by management.

Minimum Education or Certifications Required

• Comprehensive knowledge of policies, procedures, and practices in the field. Ability to lead and make personnel decisions. Typically requires a bachelor's degree or equivalent experience.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• School and Employee Bus Services