Operations Assistant

HUB International; Winter Park, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

401k matching

Paid time off

Dental insurance

Vision insurance

Wellness program

Job summary

HUB International is seeking an Operations Assistant in Florida to manage lobby reception, answer and direct calls, and provide essential administrative support. Requires 1–2 years of receptionist or customer service experience and proficiency in Microsoft Office.

As part of HUB's Office Administration & Clerical team, you will coordinate meeting setups, handle mail flows and assist with daily office operations, contributing to a smooth and welcoming front desk experience.

Qualifications

• At least 1–2 years of experience in a receptionist or customer service role in an office environment.
• Proficient in Microsoft Office and basic office technology.
• Strong English communication and friendly customer service mindset.

Responsibilities

• Manage answering and transferring all incoming calls.
• Greet and direct visitors in the lobby.
• Process incoming mail and prepare outgoing mail.
• Coordinate scheduling and setup of conference rooms for staff and clients.

Skills

Customer service

MS Office

English communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ABOUT HUB INTERNATIONAL:

HUB International Limited ("HUB") is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that's important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY

The Operations Assistant is responsible for lobby and reception coverage, administrative duties, administrative support, and coordination of various tasks associated with the office and all management and staff.

Essential Duties and Responsibilities

• Manages the answering/transferring of all incoming calls
• Greets/directs all visitors and non-visitors in lobby area
• Electronically process all incoming mail
• Prepare outgoing mail and overnight deliveries
• Coordinates scheduling and set up of ALL conference rooms for employees, clients, etc.
• Coordinates lunch meetings to include ordering, set up and clean up
• Maintain cleanliness of conference rooms, lobby and kitchen
• Distributes FAXES via email "continuously" throughout day
• Works with property management company to report building maintenance/repair issues
• Maintains contact lists for the office
• Ordering office supplies maintaining sufficient stock
• Assist operations or other departments on an as needed basis for reporting, data entry, deposits and any other administrative support
• Proven computer proficiency - Microsoft Office Suite (Outlook, Word, Excel, etc.)

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

Work Experience Requirements

At least 1-2 years of experience in a receptionist or customer service role in an office environment Excellent oral and written English communications skills Superior customer service and problem solving skills Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems Ability to work in a team environment Ability to work a regular, full-time work schedule at HUB's facility(s) Department Office Administration & Clerical Required Experience: 1-2 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of this website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we're HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

For more information, please visit hubinternational.com.