Senior Applications Support Specialist

HUB International; Chicago, Northern (IL, KY); On-site; USD 70,000 - 85,000; Full time

Job summary

HUB International is seeking an experienced IT professional to provide high level systems and application support for broker management, policy administration and document management applications. You will work with IT and business operations to assess needs and coordinate with vendors to resolve issues, while maintaining key business systems across platforms.

The role involves second/third level support, incident handling, log review, and collaboration with vendors.

Qualifications

• 3 years’ experience working with and administrating backend/servers.
• Working knowledge of SaaS technologies 1 – 2 years’ experience required working with MS SQL, MS Office 365, and Powershell.
• Comfort working in SQL Server Management Studio (SSMS) to review, run, and troubleshoot queries against production data.
• 1 year experience working in a distributed network environment.
• 2 years’ experience working with end users and providing production support.
• Strong organizational skills, detail oriented with the ability to handle multiple projects and priorities concurrently.
• Excellent interpersonal skills required.
• Strong time management and organizational skills.
• Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others’ ideas.
• Desire to exceed customer expectations by providing world class customer service.

Responsibilities

• Provide second/third level support for Enterprise Broker Applications.
• Receive and respond to service requests and incidents within SLA/OLA timeframes.
• Review error logs and research problems with vendors and internal teams.
• Maintain assigned systems including scheduled utilities.
• Monitor application performance and recommend fixes.
• Coordinate with Service Desk lead on new applications and SOPs.
• Mentor and cross-train team members; develop training materials and knowledge base articles.
• Coordinate activities with technical support staff and operations management.
• Occasional weekend and after-hours support as required.

Skills

Backend/Servers

SaaS technologies

MS SQL

MS Office 365

PowerShell

SSMS

Distributed network

End-user support

Time management

Interpersonal skills

Education

Bachelor's degree

Tools

SSMS

MS SQL

Office 365

Job description

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is one of the largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Summary of Position

Provide high level systems and application support to the insurance business, with a focus on broker management, policy administration and document management applications. Work with IT and business operations across diverse businesses to assess systems information needs and correspond with internal teams and external vendors to ensure resolution of key issues. Play an active role in the maintenance of key business systems across various platforms.

Major Functions

Serve as second/third level support for Enterprise Broker Applications Receive and respond to service requests and incidents in a timely manner, adhering to established SLA and OLA timeframes Review error logs Work with vendors and internal teams to research and resolve problems Identify recurring issues and provide solutioning to prevent future occurrences Responsible for maintenance of assigned systems including scheduled utilities Monitor application performance and develop recommendations for corrections and improvements Coordinate with Service Desk lead on introduction of new applications and accompanying Maintenance and Support SOPs Mentorship and cross-training of team members Develop training material, knowledge base articles, and support documentation for both the immediate team as well as the first level Service Desk team As required, coordinate activities with technical support staff and operations management Occasional weekend and after-hours support as required.

Basic Qualifications

• 3 years’ experience required working with and administrating backend/servers
• Working knowledge of SaaS technologies 1 – 2 years’ experience required working with MS SQL, MS Office 365, and Powershell
• Comfort working in SQL Server Management Studio (SSMS) to review, run, and troubleshoot queries against production data
• 1 year experience working in a distributed network environment
• 2 years’ experience working with end users and providing production support
• Strong organizational skills, detail oriented with the ability to handle multiple projects and priorities concurrently
• Excellent interpersonal skills required
• Strong time management and organizational skills
• Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others’ ideas
• Desire to exceed customer expectations by providing world class customer service

Preferred qualifications

• 2+ years’ experience with document management system support and administration
• 2+ years’ experience with policy administration or broker management application support and administration
• Exposure to additional insurance application categories preferred (e.g., claims, or rating and comparative rater platforms)
• Experience supporting and troubleshooting application integrations
• Experience or exposure across retail, MGA (Managing General Agent), and/or wholesale insurance distribution channels preferred
• 3 years’ experience in the Insurance industry preferred
• 1 year experience developing test plans and data, testing and verification of results

Benefits and Compensation

The expected salary range for this position is $70,000- $85,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Department Information Technology

Required Experience: 2-5 years of relevant experience. Required Travel: Negligible. Required Education: Bachelor's degree (4-year degree).

Equal Opportunity Employer

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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Company Overview

Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

For more information, please visit hubinternational.com.