Operations Assistant

Globaltize; United States; A distancia; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Globaltize is seeking an Operations Assistant to support daily workflows, engage providers, and manage administrative data for US-based organizations. You will drive outbound communication, qualify leads, and schedule activities with a customer-focused approach.

This full-time role requires you to work 40 hours weekly, 8:00 AM–5:00 PM PST, often in a high-volume environment while maintaining data integrity and confidentiality. Independence and strong process discipline are essential.

Formación

• Background in operations support and stakeholder management.
• Experience supporting US-based organizations.
• History of consistent employment stability and clear career progression.
• Strong critical thinking, self-motivation, and ability to follow precise processes with minimal oversight.
• Willingness to work full-time, 40 hours per week from 8:00 AM to 5:00 PM PST.

Responsabilidades

• Conduct outbound phone calls and emails to engage providers, qualify leads, and schedule appointments.
• Respond promptly to incoming communications and ticket queues to ensure timely follow-up.
• Build authentic, relationship-driven connections with providers through clear, professional dialogue.
• Update tracking tools and databases with complete accuracy to support daily operations.
• Handle sensitive administrative tasks while maintaining data integrity and confidentiality.

Conocimientos

Operations support

Stakeholder management

US-based experience

Attention to detail

Process adherence

Descripción del empleo

Overview

Are you an administrative professional skilled in stakeholder management and provider outreach?

We are partnering with a US-focused organization seeking an Operations Assistant to drive outbound communication, partner engagement, and daily operational workflows. This position involves proactively connecting with providers to qualify leads, schedule appointments, and manage administrative data in a high-volume environment. The role requires balancing speed, attention to detail, and a warm human approach while working independently.

Key Responsibilities

• Conduct structured outbound phone calls and emails to engage providers, qualify leads, and schedule appointments.
• Respond rapidly to incoming communications and ticket queues to ensure timely follow-up.
• Build authentic, relationship-driven connections with providers through clear and professional dialogue.
• Update tracking tools and databases with complete accuracy to support smooth operations.
• Handle sensitive administrative tasks while maintaining strict data integrity and confidentiality.

Must-Have Requirements

• Background in operations support and stakeholder management experience.
• Track record of supporting US-based organizations.
• History of consistent employment stability and clear career progression.
• Strong critical thinking skills, self-motivation, and ability to follow precise processes with minimal oversight.
• Ability to work full-time, 40 hours per week from 8:00 AM to 5:00 PM PST.

Nice-to-Have Requirements

• Previous experience managing high-volume communication queues and ticket systems.
• Prior administrative support experience handling confidential executive or operational data.
• Demonstrated success in relationship-building roles within the health or provider industry.
• Previous experience working in billing, including invoicing and quoting.
• Experience in the construction industry.

Why Join Us?

This full-time position allows you to play a pivotal role in driving daily operations and provider engagement for US-based organizations. You will have the opportunity to work independently in a dynamic setting that values both process accuracy and authentic relationship-building. It is an ideal role for an organized professional looking to support key operational workflows.