Operations Assistant

Pharmko, Inc.; United States; On-site; USD 40,000 - 56,000; Full time

Job summary

Preventel Health is seeking an Operations Assistant to join our growing team. Reporting directly to the Director of Operations, you will be the right-hand person helping keep daily operations running smoothly and efficiently, while partnering with leadership to support our programs.

You will analyze reports on billing, productivity, and performance, assist care managers to meet documentation and billing standards, and handle HR tasks such as attendance tracking and onboarding support.

Qualifications

• Tech-savvy with the ability to learn new software quickly.
• Strong analytical mindset and problem-solving skills.
• Detail-oriented with a focus on accuracy.
• Excellent written and verbal communication with care managers.

Responsibilities

• Analyze and interpret reports (billing, productivity, performance) to identify trends and improvements.
• Collaborate with care managers to ensure documentation, billing, and productivity standards are met.
• Handle HR-related tasks including attendance tracking, performance documentation, and onboarding support.
• Serve as a point of contact for HR matters and help enforce policies across the team.

Skills

Tech-Savvy

Problem-Solver

Detail-Oriented

Strong Communication Skills

Job description

Operations Assistant

Preventel Health is a chronic care management company partnering with medical practices to run programs — CCM, BHI, RPM, CoCM, TCM, PCM — that improve patient outcomes and strengthen practice performance. As a team of clinical and operations experts, we are committed to exceptional quality in every detail of the care we help deliver.

Job Summary We are seeking an Operations Assistant to join our team, reporting directly to the Director Of Operations. As the right-hand individual, you will play a critical role in keeping our operations running smoothly and efficiently. This is an exciting opportunity to work closely with our leadership and contribute to the growth and success of our company.

Responsibilities

• Data Detective: You will analyze and interpret complex reports — billing, productivity, and performance data — identifying trends and areas for improvement, and developing solutions to optimize our operations.

• Team Accountability Partner: You will work closely with our care managers to ensure they are meeting documentation, billing, and productivity standards, and that they have the resources and support they need to succeed.

• HR Problem-Solver: You will handle HR-related tasks, including attendance tracking, performance documentation, and onboarding support.

• HR Partner: You will be a point of contact for HR-related matters and help ensure our policies and procedures are followed consistently across the team.

Requirements

• Tech-Savvy: You should be comfortable working with new software and systems and have a strong analytical mindset.

• Problem-Solver: You should be able to identify root causes and develop solutions, and be able to juggle multiple tasks and priorities.

• Detail-Oriented: You should be someone who catches what others miss and takes pride in getting the details right.

• Strong Communication Skills: You should be able to work effectively with our care managers and other team members, and be able to communicate complex information in a clear and concise manner.

Bonus Points For

• Healthcare operations, medical billing, or care management experience (CCM/BHI/RPM/CoCM)

• EHR or practice management software experience

• Prior HR or team-lead experience

Why You'll Want to Stay

• Direct Mentorship: You will have direct mentorship from leadership and be part of a growing team that values your input and contributions.

• Real Growth Potential: You will have opportunities to grow and develop your skills and knowledge as our company expands.

• Visible Impact: Your work will have a tangible and immediate impact on our operations and the practices we serve.

• Fast-Paced and Valuing: Our team moves fast and values individuals who can keep up with our dynamic environment.

If you're a motivated and detail-oriented individual who is looking for a challenging and rewarding role,