Operations Assistant

Hill Bros; Omaha (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

Hill Bros Transportation is seeking an Operations Assistant in Omaha, NE, to support the Operations Manager and contribute to load planning, driver management, and customer service. This role balances daily tasks across planning, tracking, and communications while ensuring accurate data entry and timely information flow.

You'll coordinate swaps/relays, assist with ETA updates, and help maintain system accuracy, shipping details, and weekend coverage as needed.

Qualifications

• High school diploma or GED required.
• 1–2 years of trucking operations experience preferred.
• Load planning experience strongly preferred.
• Strong MS Office skills (Excel/Word/Outlook).
• Familiarity with TMW or AS400/Innovative Software a plus.
• Solid understanding of U.S. geography and shipping regions.
• Excellent communication skills and a calm, accountable approach under pressure.
• Strong attention to detail, dependable attendance, and the ability to juggle competing priorities.
• A safety-first mindset.

Responsibilities

• Plan loads strategically to balance profitability with customer and driver needs.
• Support assigned drivers with ETAs and pickup/delivery details.
• Deliver proactive customer service via phone and email to customers and brokers.
• Enter orders and track truck locations; correct system errors as needed.

Skills

Load planning

Driver coordination

Customer service

Data entry

Communication

Education

High school diploma or GED

Tools

MS Excel

MS Word

Outlook

TMW

AS400

Job description

Description

Operations Assistant
Hill Bros Transportation
Location: Omaha, NE |

Schedule: Full-time, overtime as needed, plus one Saturday per month

Join Our Team
Are you a versatile problem-solver who thrives when every day looks different? Hill Bros Transportation is looking for an Operations Assistant to be the backbone of our operations team. You'll support our Operations Manager while building skills across load planning, driver management, and customer service. If you love variety, think fast, and want to make a direct impact on customer and driver success, this is your seat.

What You'll Do

• Plan Loads Strategically: Coordinate swap/relays, balance profitability with customer and driver needs, and keep trucks moving where freight is needed
• Support Our Drivers: Be the go-to communication hub for assigned drivers, covering ETAs, pickup/delivery details, home time requests, and fuel solutions
• Deliver Customer Service: Monitor loads for on-time delivery and keep customers and brokers informed by phone and email
• Keep Systems Accurate: Enter orders, process TRANSFLO messages, track truck locations, and correct system errors
• Cover Weekends: Handle driver calls and customer needs on your scheduled Saturday, and prepare weekend reports for the team
• Stay Organized: Use daily reports and checklists to keep every task covered

Requirements

What We're Looking For

• High school diploma or GED required
• 1–2 years of trucking industry operations experience preferred, but not necessary
• Load planning experience strongly preferred
• Strong Microsoft Office skills (Excel, Word, Outlook)
• TMW or AS400/Innovative Software experience is a plus
• Solid understanding of U.S. geography and shippingregions
• Excellent communication skills and a calm, accountable approach under pressure
• Strong attention to detail, dependable attendance, and the ability to juggle competing priorities
• A safety-first mindset

Why Join Hill Bros?

Hill Bros is a growing transportation company rooted in seven core values: Tradition, Give a Sh*t, We Not Me, Adaptable, Relentless, Spirit of Service, and Forward-Thinking. You'll gain hands-on experience across multiple functions, work alongside collaborative professionals, and grow with an established company that's committed to supporting our team, fostering innovation, and delivering exceptional service to our customers.

Hill Bros Transportation Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.