Operations Assistant

McCollister's; Westampton Township (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

McCollister's in Westampton Township, NJ is looking for an Operations Assistant to provide support in daily operational activities. The ideal candidate will ensure high-quality service and assist with tracking shipments from entry through to billing.

Responsibilities include collaborating with various departments and maintaining excellent communication with customers. A bachelor's degree or equivalent experience is preferred along with strong organizational and customer service skills.

Qualifications

• A minimum of 1 year of experience desired.
• Operations experience is a plus.
• Candidate must be able to communicate effectively at all levels.

Responsibilities

• Work with operations, customer service, drivers and customers.
• Track and trace shipments from entry through billing.
• Execute shipment plans within the scope of branch operations.

Skills

Detail oriented

Customer service oriented

Basic computer skills

Effective communication

Organizational skills

Problem solving

Education

Bachelor’s degree or equivalent combination of education and experience

Tools

Microsoft Office Suite

Google G Suite

Job description

This individualwill work to provide the highest level of quality service to our customers to insure complete satisfaction by meeting or exceeding their expectations.

The Operations Assistant provides assistance to operations dispatchers and planners in daily department activities.

Responsibilities

• Work with operations, customer service, drivers and customers.
• Track and trace shipments from entry through billing.
• Execute shipment plans within the scope of branch operations and United Van Lines.
• Timely status of all orders in the computer as required.
• Research delivery, status, and billing problems.
• Rating and memoing of previous day’s paperwork.
• Inform Customer Service representatives of any problems regarding an order immediately.
• Maintain excellent communications with customers scheduling and timeliness.

Education

• A Bachelor’s degree or equivalent combination of education and experience.

Experience

• A minimum 1 year of experience desired
• Operations experienceis a plus
• Detail and customer service oriented
• Basic computer skills, including Microsoft Office Suite and Google G Suite
• Candidate must be able to communicate effectively at all levels of the organization
• Must be organized
• Proven track record of working in a team environment and autonomously
• Basic understanding of transportation logistics
• Partnering and teamwork
• Ability to work with little oversight
• Very organized and work in a timely manner
• Problem solving and conflict resolution
• Excellent telephone communication skills, have a clear and pleasant speaking voice
• Team oriented and personally committed to continuous improvement
• Demonstrated ability to interface effectively and positively with all members of the organization
• Basic computer and typing skills for basicMicrosoft Office and Google G Suite applications