Operations Assistant

ark data centers, LLC; Duluth (MN); On-site; USD 34,000 - 45,000; Full time

Job summary

Ark Data Centers, LLC is seeking an energetic Operations Assistant to join the on-site team at the Duluth Data Center. The role focuses on delivering excellent customer service while handling administrative tasks and supporting the Data Center Operations group.

Responsibilities include ticket management, shipments, conference room scheduling, security registration, and document control, with a strong emphasis on maintaining a safe, efficient facility.

Qualifications

• 2+ years of customer service experience.
• Proficient with Microsoft Office applications.
• Effective communication, both oral and written.
• Ability to follow written and spoken instructions.
• Strong multitasking and prioritization skills.
• Ability to work under pressure and meet tight deadlines.
• Team player in a cooperative work environment.

Responsibilities

• Manages a ticket queue and esc.
• Manages ordering and stocking of office supplies.
• Performs immediate cleaning duties to maintain a safe facility.
• Assists with maintenance tasks as directed by the DC Operations Director.
• Handles incoming and outgoing shipments, including packing and receiving deliveries.
• Maintains biannual physical access audits for colocation customers.
• Manages conference room reservations for internal or customer use.
• Creates purchase orders and places material orders with vendors.
• Coordinates planned PM events with the DC Manager.
• Handles new customer security registration for facility access.
• Manages temporary badges for visitors/vendors/contractors.
• Escort of visitors/vendors as needed per ticket requests.
• Documents circuit handoffs in the DC Operations workbook.
• Performs document management and QA for DC Operations info.
• Checks PO Box weekly and sorts/delivers mail.
• Stays current with Data Center training per leadership.
• Supports Data Center Audits and Certifications.
• Additional duties as assigned.

Tools

Microsoft Office

Job description

Description

Ark is looking for an energetic and customer-focused Operations Assistant to join our growing team. The Operations Assistant plays a vital role in the customer’s experience at Ark as they are often the first point of contract with our customers. In addition, the Operations Assistant, while under general supervision, will provide administrative support along with clerical tasks for the Data Center Operations group, clients, staff and/or contractors.

This is a full-time position, located on site at the Duluth Data Center.

Essential Duties and Responsibilities:

• Manages a ticket queue and esc
• Manages ordering and stocking of office and break room supplies
• Performs immediate cleaning duties necessary to maintain a clean and safe facility
• Performs other maintenance duties as assigned by the Director of Data Center Operations
• Responsible for managing incoming and outgoing shipments. This includes the preparation of outgoing packages, return shipments and receipt of deliveries.
• Manages bi-annual physical access audits for colocation customers
• Manages conference room reservations requested by internal team members or by customers
• Creates purchase orders and places material orders with vendors
• Assists with coordinating planned PM events with DC Manager
• Handles new customer security registration for physical access to facility
• Handles temporary badging for visitors/vendors/contractors
• Supports escort of visitors/vendors per ticket request, as needed
• Assists with documenting circuit handoffs utilizing DC Operations cross connect record workbook
• Assists with document management and quality assurance for all DC Operations information
• Checks PO Box at least weekly and sorts/delivers mail to everyone in the office
• Stays current with Data Center training on processes and procedures as they are created or revised and as directed by the Director of Data Center Operations
• Ability to support Data Center Audits and Certifications
• Additional duties, as assigned

Requirements

• 2+ years of customer service experience
• Proficient with Microsoft Office applications
• Effectively communicate, orally and in writing
• Understand and follow oral and written instructions
• Ability to prioritize and manage multi-functional tasks
• Ability to work effectively under pressure, and against strict time constraints
• Ability to work individually or as a team member in a cooperative work environment

Working Conditions:

• Office based with access to areas of the data center
• Regularly lifting up to 20 pounds

Compensation:

The compensation for this position is $33,990-45,000 annually. Final offer amounts are determined by multiple factors including experience and skillsets.