On-Site Data Center Operations Assistant

Ark; Duluth, Northern (MN, KY); Hybrid; USD 34,000 - 45,000; Full time

Job summary

Ark is looking for an energetic and customer-focused Operations Assistant to join our growing team. The Operations Assistant plays a vital role in the customer’s experience at Ark as they are often the first point of contact with our customers.

This on-site role supports the Duluth Data Center and requires strong organizational skills. We seek a candidate with 2+ years of customer service experience, proficient in MS Office, and the ability to manage multiple tasks under pressure while

Qualifications

• 2+ years of customer service experience.
• Proficient with Microsoft Office applications.
• Effectively communicate, orally and in writing.
• Ability to prioritize and manage multi-functional tasks.
• Ability to work under pressure and meet time constraints.
• Ability to work individually or as part of a team.

Responsibilities

• Manages a ticket queue and escalates issues to appropriate team members.
• Manages ordering and stocking of office and break room supplies.
• Performs immediate cleaning duties to maintain a clean and safe facility.
• Manages incoming and outgoing shipments and prepares outgoing packages.
• Manages bi-annual physical access audits for colocation customers.
• Manages conference room reservations requested by internal team members or customers.
• Creates purchase orders and places material orders with vendors.
• Assists with coordinating planned PM events with DC Manager.
• Handles new customer security registration for physical access to facility.
• Handles temporary badging for visitors/vendors/contractors.
• Supports escort of visitors/vendors per ticket request.
• Assists with documenting circuit handoffs utilizing DC Operations cross connect record workbook.
• Assists with document management and quality assurance for DC Operations information.
• Checks PO Box weekly and sorts/delivers mail.
• Stays current with Data Center training on processes and procedures.
• Ability to support Data Center Audits and Certifications.
• Additional duties as assigned.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

Microsoft Office

Job description

Ark is looking for an energetic and customer-focused Operations Assistant to join our growing team. The Operations Assistant plays a vital role in the customer’s experience at Ark as they are often the first point of contact with our customers.

This on-site role supports the Duluth Data Center and requires strong organizational skills. We seek a candidate with 2+ years of customer service experience, proficient in MS Office, and the ability to manage multiple tasks under pressure while