Operations Assistant

Kirkland-; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Kirkland & Ellis, a premier law firm, is seeking an Operations Assistant to support critical office operations, digital workflows, and print production services in a fast-paced professional environment.

You’ll be the go-to resource for attorneys and staff, helping manage complex document requests, production equipment, facilities operations, and day-to-day office support. If you thrive on solving problems and delivering outstanding service, we’d love to meet you.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years in document production, print services, or digital workflow environment.
• Prior law firm service center experience supporting digital services, mail, and facilities operations preferred.
• Minimum of 1 year of customer service experience.

Responsibilities

• Manage and process print, scan, and document production requests with accuracy and efficiency.
• Operate high-volume production printers, scanners, copiers, and multifunction devices.
• Troubleshoot print quality issues and perform quality control reviews on completed projects.
• Convert, format, index, store, and retrieve electronic documents across multiple platforms.
• Create searchable PDFs, perform OCR conversions, and prepare files for production and distribution.
• Process a variety of file formats, emails, and electronic records for printing or digital delivery.
• Support binding, cutting, folding, drilling, and other finishing services.
• Help drive operational efficiency by minimizing waste and ensuring cost-effective use of equipment and supplies.
• Assist with mail services, shipping, courier coordination, and package distribution.
• Prepare conference rooms, office spaces, and workstations for daily business operations.
• Maintain office supply inventories and coordinate replenishment as needed.
• Partner with vendors, building management, and service providers to address maintenance requests.
• Support office moves, furniture installations, and workspace reconfigurations.
• Ensure copy rooms, common areas, and supply stations are organized, clean, and fully stocked.
• Respond promptly and professionally to facilities-related requests from attorneys and staff.
• Support office safety, security, and operational best practices.
• Serve as a trusted resource for attorneys and staff by providing responsive operational support.
• Assess document production requests and determine the most efficient workflow for completion.
• Provide recommendations and solutions for print, imaging, and digital document processing needs.
• Communicate project status updates and ensure deadlines are consistently met.
• Collaborate with internal teams and external vendors to support business priorities.

Skills

Document production

Customer service

Tech-savvy

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

Reprographic equipment

Office technology

Job description

At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide. Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

What You’ll Do

Are you a detail-oriented operations professional who enjoys technology, document production, and providing exceptional customer service? We're seeking an Operations Assistant to support critical office operations, digital workflows, and print production services in a fast-paced professional environment.

In this role, you'll be the go-to resource for attorneys and staff, helping manage complex document requests, production equipment, facilities operations, and day-to-day office support. If you thrive on solving problems, keeping projects moving, and delivering outstanding service, we'd love to meet you.

Digital & Print Production Services

• Manage and process print, scan, and document production requests with accuracy and efficiency
• Operate high-volume production printers, scanners, copiers, and multifunction devices
• Troubleshoot print quality issues and perform quality control reviews on completed projects
• Convert, format, index, store, and retrieve electronic documents across multiple platforms
• Create searchable PDFs, perform OCR conversions, and prepare files for production and distribution
• Process a variety of file formats, emails, and electronic records for printing or digital delivery
• Support binding, cutting, folding, drilling, and other finishing services
• Help drive operational efficiency by minimizing waste and ensuring cost-effective use of equipment and supplies

Facilities & Office Operations Support

• Assist with mail services, shipping, courier coordination, and package distribution
• Prepare conference rooms, office spaces, and workstations for daily business operations
• Maintain office supply inventories and coordinate replenishment as needed
• Partner with vendors, building management, and service providers to address maintenance requests
• Support office moves, furniture installations, and workspace reconfigurations
• Ensure copy rooms, common areas, and supply stations are organized, clean, and fully stocked
• Respond promptly and professionally to facilities-related requests from attorneys and staff
• Support office safety, security, and operational best practices

Deliver Exceptional Customer Service

• Serve as a trusted resource for attorneys and staff by providing responsive operational support
• Assess document production requests and determine the most efficient workflow for completion
• Provide recommendations and solutions for print, imaging, and digital document processing needs
• Communicate project status updates and ensure deadlines are consistently met
• Collaborate with internal teams and external vendors to support business priorities

What You’ll Bring

Required Qualifications

• High School Diploma or equivalent
• Minimum of 2 years of experience in a document production, print services, or digital workflow environment
• Prior law firm service center experience supporting digital services, mail, and facilities operations
• Minimum of 1 year of customer service experience
• Experience operating high-volume reprographic and production equipment
• Strong technical aptitude and comfort working with digital document platforms and office technology
• Ability to type at least 35 words per minute accurately
• Strong written and verbal communication skills
• Ability to lift and carry up to 50 pounds
• Ability to stand for extended periods and work overtime when business needs require

Preferred Qualifications

• Associate degree or post-secondary technical training
• Experience supporting legal document workflows and production services
• Knowledge of document management systems, OCR technology, and enterprise scanning solutions

Technology & Software Experience

• Microsoft Outlook, Word, Excel, and PowerPoint
• Adobe Acrobat
• Document Management Systems (DMS)
• OCR and imaging software
• Scanning and digital workflow platforms

Who You Are

• Highly organized and detail-oriented
• Customer-focused with a strong service mindset
• Comfortable working with technology and production equipment
• Able to manage multiple priorities and tight deadlines
• A dependable team player who takes ownership of their work
• Committed to quality, accuracy, and continuous improvement

Work Environment

This position is based in a professional law firm environment where collaboration, responsiveness, and operational excellence are essential. You'll work alongside talented professionals and have opportunities to contribute to meaningful work while building new skills and expanding your operational expertise.

Why Join Us?

This is more than a traditional operations role. You'll be an integral part of the team that keeps the office running efficiently, supports critical client work, and delivers exceptional service every day. If you enjoy combining technology, operations, and customer service in a dynamic setting, we would love to hear from you.

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Onsite #LI-CC1