Operations Assistant

Keller Williams Greater Metropolitan; Cleveland (OH); On-site; USD 38,000 - 50,000; Full time

Job summary

Keller Williams Greater Metropolitan seeks an Operations Assistant to join our on-site team in Lakewood, OH. You will help coordinate office activities, maintain organized records, and support Property Management clients to ensure efficient service delivery.

Responsibilities include managing schedules, handling phone and email communications, preparing and updating reports, and assisting with bill pay. This role emphasizes organization, teamwork, and professional service in a fast-paced

Qualifications

• Strong operations and process-improvement abilities.
• Analytical skills to track data and identify trends.
• Clear, professional communication with clients and team.

Responsibilities

• Coordinate office activities and maintain organized records and files.
• Manage schedules and calendars; handle phone and email communications.
• Prepare and update reports; ensure smooth office workflows.
• Support property management clients and assist with bill pay.
• Collaborate with agents and staff in a fast-paced environment.

Skills

Operations management

Analytical skills

Communication skills

Customer service

Office software

Organization

Multitasking

Tools

Microsoft Office

Google Workspace

Job description

Role Description

The Operations Assistant is a full-time, on-site role based in Lakewood, OH, supporting the daily operations of Greater Metropolitan Management. This role helps coordinate office activities, maintain organized records and files, and support Property Management clients. Responsibilities include managing schedules and calendars, handling phone and email communications, preparing and updating reports, and ensuring smooth office workflows. The Operations Assistant will support property owners and tenants, assist with bill pay, and help implement operational policies and procedures that contribute to efficient and professional service delivery.

Qualifications

• Strong Operations and Operations Management skills to support office workflows and process improvement.
• Solid Analytical Skills to track data, prepare reports, and identify trends in office and business performance.
• Clear and professional Communication skills for interacting with agents, clients, and team members.
• Customer Service skills to provide responsive, courteous support to internal and external stakeholders.
• Proficiency with office software (e.g., Microsoft Office or Google Workspace) and basic data entry.
• High level of organization, attention to detail, and ability to manage multiple tasks and priorities.
• Ability to work on-site full time in Cleveland, OH, and collaborate effectively in a fast-paced team environment.
• Prior experience in real estate, office administration, or operations support is preferred but not required.