Operations Architect – Scalable Logistics & Growth

ORANGE CONNEX GLOBAL USA INC.; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

ORANGE CONNEX GLOBAL USA INC. is seeking a results-driven Operations Lead to design and implement scalable processes for the American market, driving stability and efficiency in logistics services.

You will build dashboards, analyze data to identify bottlenecks, resolve customer issues, and collaborate with internal teams and external providers to meet SLAs. This role supports rapid growth in domestic shipping and requires 2+ years in operations or logistics, with fluency in English.

Qualifications

• Bachelor's degree or above.
• 2+ years of experience in operations, logistics, or a high-growth startup environment.
• Proven track record of building reports and using data to drive operational improvement.
• Fluent in English, both written and spoken.

Responsibilities

• Design, document, and implement scalable operational processes from scratch.
• Step in to handle complex escalations, ensuring a premium experience for users while identifying root causes to prevent future issues.
• Assist in building dashboards to track KPIs, identify bottlenecks, and provide data-backed recommendations to leadership.
• Support the team on ad-hoc projects, including testing new system features, coordinating local launch events, etc
• Act as a key point of contact for internal and external partners and logistics providers, ensuring SLAs are met.

Skills

Fluent English

Data analysis

Process design

Education

Bachelor's degree or above

Tools

Excel/Google Sheets

CRM software

Logistics management software

Job description

ORANGE CONNEX GLOBAL USA INC. is seeking a results-driven Operations Lead to design and implement scalable processes for the American market, driving stability and efficiency in logistics services.

You will build dashboards, analyze data to identify bottlenecks, resolve customer issues, and collaborate with internal teams and external providers to meet SLAs. This role supports rapid growth in domestic shipping and requires 2+ years in operations or logistics, with fluency in English.