Operations Manager

ORANGE CONNEX GLOBAL USA INC.; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

ORANGE CONNEX GLOBAL USA INC. is seeking a results-driven Operations Lead to design and implement scalable processes for the American market, driving stability and efficiency in logistics services.

You will build dashboards, analyze data to identify bottlenecks, resolve customer issues, and collaborate with internal teams and external providers to meet SLAs. This role supports rapid growth in domestic shipping and requires 2+ years in operations or logistics, with fluency in English.

Qualifications

• Bachelor's degree or above.
• 2+ years of experience in operations, logistics, or a high-growth startup environment.
• Proven track record of building reports and using data to drive operational improvement.
• Fluent in English, both written and spoken.

Responsibilities

• Design, document, and implement scalable operational processes from scratch.
• Step in to handle complex escalations, ensuring a premium experience for users while identifying root causes to prevent future issues.
• Assist in building dashboards to track KPIs, identify bottlenecks, and provide data-backed recommendations to leadership.
• Support the team on ad-hoc projects, including testing new system features, coordinating local launch events, etc
• Act as a key point of contact for internal and external partners and logistics providers, ensuring SLAs are met.

Skills

Fluent English

Data analysis

Process design

Education

Bachelor's degree or above

Tools

Excel/Google Sheets

CRM software

Logistics management software

Job description

Responsible for designing and implementing scalable operational processes in the American market to ensure stability and efficiency of logistics services. Through data-driven operational analysis, internal and external collaboration, and customer issue resolution, drive operational efficiency improvement and customer experience optimization, supporting the company's rapid growth in the American domestic shipping business.

Key Responsibilities

Operations Execution & Deliver

• yDesign, document, and implement scalable operational processes from scratch
• .Step in to handle complex escalations, ensuring a premium experience for users while identifying root causes to prevent future issues
• .Assist in building dashboards to track KPIs, identify bottlenecks, and provide data-backed recommendations to leadership
• .Support the team on ad-hoc projects, including testing new system features, coordinating local launch events, etc

.Internal & External Collaboratio

• nAct as a key point of contact for internal and external partners and logistics providers, ensuring service level agreements (SLAs) are met

.
Qualifications & Experienc

e Education Backgrou

• ndBachelor's degree or abov

e.Work Experien

• ce2+ years of experience in operations, logistics, or a high-growth startup environmen
• t.Proven track record of building reports and using data to drive operational improvement

s.Language Requiremen

• tsFluent in English, both written and spoke

n.Technical Skil

• lsProficient in Excel/Google Sheets, able to use data to tell a story or solve a proble
• m.Experience with CRM or logistics management software is a plu

s.Soft Skil

• lsExcellent written and verbal communication skills, able to handle communications with suppliers and customers with empathy and professionalis
• m.Strong problem-solving skills and ability to work under pressur
• e.Able to work across time zones and cultures, effectively communicating local American needs to global stakeholder