Operations Architect: Scalable Logistics & Data-Driven Growth

ORANGE CONNEX GLOBAL USA INC.; Texas; On-site; USD 70,000 - 90,000; Full time

Job summary

Orange Connex Global USA Inc. in Texas is seeking an Operations professional to design and implement scalable processes for the American market, driving efficiency and an outstanding customer experience amid rapid growth in the domestic shipping business.

You will build dashboards, analyze data to identify bottlenecks, and collaborate with internal teams and logistics providers to meet SLAs while resolving escalations for a premium service.

Qualifications

• Bachelor's degree or above.
• 2+ years of experience in operations, logistics, or a high-growth startup environment.
• Proven track record of building reports and using data to drive operational improvement.
• Fluent in English, both written and spoken.

Responsibilities

• Design, document, and implement scalable operational processes from scratch.
• Handle complex escalations to ensure premium user experience and identify root causes.
• Assist in building dashboards to track KPIs, identify bottlenecks, and provide data-backed recommendations to leadership.
• Support the team on ad-hoc projects, including testing new system features and coordinating local launch events.
• Act as a key point of contact for internal and external partners and logistics providers, ensuring SLAs are met.

Skills

Excel

Google Sheets

CRM

Logistics software

Education

Bachelor's degree or higher

Job description

Orange Connex Global USA Inc. in Texas is seeking an Operations professional to design and implement scalable processes for the American market, driving efficiency and an outstanding customer experience amid rapid growth in the domestic shipping business.

You will build dashboards, analyze data to identify bottlenecks, and collaborate with internal teams and logistics providers to meet SLAs while resolving escalations for a premium service.