Operations Manager

ORANGE CONNEX GLOBAL USA INC.; Texas; On-site; USD 70,000 - 90,000; Full time

Job summary

Orange Connex Global USA Inc. in Texas is seeking an Operations professional to design and implement scalable processes for the American market, driving efficiency and an outstanding customer experience amid rapid growth in the domestic shipping business.

You will build dashboards, analyze data to identify bottlenecks, and collaborate with internal teams and logistics providers to meet SLAs while resolving escalations for a premium service.

Qualifications

• Bachelor's degree or above.
• 2+ years of experience in operations, logistics, or a high-growth startup environment.
• Proven track record of building reports and using data to drive operational improvement.
• Fluent in English, both written and spoken.

Responsibilities

• Design, document, and implement scalable operational processes from scratch.
• Handle complex escalations to ensure premium user experience and identify root causes.
• Assist in building dashboards to track KPIs, identify bottlenecks, and provide data-backed recommendations to leadership.
• Support the team on ad-hoc projects, including testing new system features and coordinating local launch events.
• Act as a key point of contact for internal and external partners and logistics providers, ensuring SLAs are met.

Skills

Excel

Google Sheets

CRM

Logistics software

Education

Bachelor's degree or higher

Job description

Responsible for designing and implementing scalable operational processes in the American market to ensure stability and efficiency of logistics services. Through data-driven operational analysis, internal and external collaboration, and customer issue resolution, drive operational efficiency improvement and customer experience optimization, supporting the company's rapid growth in the American domestic shipping business.

Key Responsibilities

Operations Execution & Deliver

• Design, document, and implement scalable operational processes from scratch
• Step in to handle complex escalations, ensuring a premium experience for users while identifying root causes to prevent future issues
• Assist in building dashboards to track KPIs, identify bottlenecks, and provide data-backed recommendations to leadership
• Support the team on ad-hoc projects, including testing new system features, coordinating local launch events, etc

.Internal & External Collaboration

• Act as a key point of contact for internal and external partners and logistics providers, ensuring service level agreements (SLAs) are met

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Qualifications & Experience

Education Background

• Bachelor's degree or above

Work Experience

• 2+ years of experience in operations, logistics, or a high-growth startup environment
• Proven track record of building reports and using data to drive operational improvement

Language Requirement

• Fluent in English, both written and spoke

Technical Skill

• Proficient in Excel/Google Sheets, able to use data to tell a story or solve a problem
• m.Experience with CRM or logistics management software is a plus

Soft Skill

• Excellent written and verbal communication skills, able to handle communications with suppliers and customers with empathy and professionalism
• m.Strong problem-solving skills and ability to work under pressure
• e.Able to work across time zones and cultures, effectively communicating local American needs to global stakeholder