Customer Ops Logistics

Insight Global; Fernley (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Insight Global is seeking a Customer Operations / Logistics Coordinator to manage orders from release through shipment, ensuring on-time routing, processing, and delivery. You will monitor status, communicate with warehouses and carriers, and ensure compliance with routing guides and documentation.

The role requires 1–3 years in customer operations or logistics, proficiency in Excel and ERP/TMS/WMS systems, and strong collaboration with cross-functional teams to optimize order execution.

Qualifications

• 1–3 years of experience in customer operations, logistics coordination, order management, transportation, or related environment.
• Experience supporting customer orders from release through shipment.
• Familiarity with routing, freight coordination, shipping documentation, and customer compliance requirements.
• Strong organizational skills and attention to detail; ability to track multiple orders in a fast-paced environment.

Responsibilities

• Coordinate customer orders from release through shipment.
• Monitor order status daily and identify potential issues or delays impacting shipment.
• Prepare routing requests, bills of lading, shipping documents, and other freight paperwork.
• Coordinate with carriers, customers, and internal teams to schedule shipments and resolve routine shipping issues.
• Escalate order, routing, inventory, warehouse, or transportation issues to appropriate team members when needed.
• Collaborate with Sales, Customer Service, Warehouse Operations, Transportation, and Planning teams to support customer commitments.
• Assist with identifying opportunities to improve order tracking, shipment visibility, and overall order execution processes.

Skills

Customer operations

Logistics coordination

Order management

Transportation

Freight coordination

Routing

ERP systems

MS Excel

Communication

Team collaboration

Tools

ERP

TMS

WMS

Job description

Job Description

Customer Operations / Logistics CoordinatorJob DescriptionCoordinate customer orders from release through shipment, helping ensure orders are routed, processed, and shipped on time.Monitor order status daily and identify potential issues or delays that could impact shipment.Maintain and update order tracking tools to provide accurate visibility into shipment status, priorities, and exceptions.Communicate with warehouse operations regarding shipping priorities, order status, and at-risk shipments.Follow customer-specific routing guides, labeling requirements, packaging standards, pallet configurations, documentation requirements, and shipping instructions.Prepare and validate routing requests, bills of lading, shipping documentation, and other freight paperwork.Coordinate with carriers, customers, and internal teams to schedule shipments and resolve routine shipping issues.Review customer compliance requirements before orders are processed to help minimize chargebacks and shipping violations.Escalate order, routing, inventory, warehouse, or transportation issues to appropriate team members when additional support is needed.Collaborate with Sales, Customer Service, Warehouse Operations, Transportation, and Planning teams to support customer commitments.Assist with identifying opportunities to improve order tracking, shipment visibility, and overall order execution processes.

Skills and Requirements

Required Skills and Experience1–3 years of experience in customer operations, logistics coordination, order management, transportation, supply chain, distribution, or a related environment.Experience supporting customer orders from release through shipment preferred.Familiarity with routing, freight coordination, shipping documentation, and customer compliance requirements.Experience coordinating with warehouse operations and/or transportation providers.Proficiency with Microsoft Excel, Outlook, and Microsoft Office applications.Experience with an ERP, order management system, TMS, or WMS preferred.Strong organizational skills and attention to detail.Ability to track multiple orders and priorities in a fast-paced environment.Strong verbal and written communication skills.Ability to identify issues, communicate effectively, and elevate problems appropriately.Collaborative, team-oriented approach with a willingness to learn.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].