Customer Operations Analyst

Bluegrass Stream LLC; Short Pump (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Bluegrass Stream LLC in Virginia seeks a Logistics Coordinator to manage shipment data, track orders, and resolve exceptions while coordinating with carriers, warehouses, and internal teams to meet customer expectations.

You will analyze visibility tools, prepare reports, and identify improvements to reduce costs and increase reliability across international supply chains.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent attention to detail and data accuracy.
• Effective communication and coordination across multiple stakeholders.
• Comfort working with logistics systems and reporting tools.
• Ability to troubleshoot issues in fast-paced environments.

Responsibilities

• Maintain and validate shipment and order information.
• Investigate and resolve order/shipment exceptions.
• Collaborate with carriers, warehouses, and internal teams to ensure accurate, timely documentation.
• Use visibility tools to analyze logistics KPIs.
• Prepare operational reports and identify process improvements to increase reliability and reduce costs.
• Work with customers to understand requirements and troubleshoot issues across international supply chains.

Skills

Shipment data analysis

Attention to detail

Cross-functional coordination

Logistics systems

Problem solving

Job description

to support daily global logistics for transportation and warehousing clients. Manage shipment data, track orders, and resolve exceptions while coordinating with carriers, warehouses, and internal teams to meet customer service expectations.

Key duties

• Maintain and validate shipment and order information
• Investigate and resolve order/shipment exceptions
• Collaborate with carriers, warehouses, and internal teams to ensure accurate, timely documentation
• Use visibility tools to analyze logistics KPIs
• Prepare operational reports and identify process improvements to increase reliability and reduce costs
• Work with customers to understand requirements and troubleshoot issues across international supply chains

Qualifications & Skills

• Strong analytical and problem-solving skills
• Excellent attention to detail and data accuracy
• Effective communication and coordination across multiple stakeholders
• Comfort working with logistics systems and reporting tools
• Ability to troubleshoot issues in fast-paced, technology-driven environments