Operations and Support Specialist

PAYRA; Nashville (TN); Hybrid; USD 55,500 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work environment

Growth opportunities in fintech

Job summary

A fintech company in Nashville seeks an Operations & Support Coordinator to enhance daily operations and client support. This entry-level role involves coordinating client onboarding, managing support requests, and improving internal processes. Ideal for someone organized and tech-savvy, with a proactive problem-solving attitude. The position offers competitive pay and a flexible work environment.

Qualifications

• 1–3 years of experience in customer support, operations, or business administration.
• Excellent organizational and communication skills.
• Comfortable juggling multiple tasks and working independently.

Responsibilities

• Coordinate onboarding for new clients and configuring systems.
• Manage customer support requests ensuring timely resolution.
• Monitor payment platform activity and flag unusual behavior.

Skills

Customer support experience

Organizational skills

Communication skills

Tech-savvy

Problem-solving mindset

Tools

Accounting software familiarity

SaaS environments

Job description

PAYRA helps businesses get paid faster and keep more of what they earn. We specialize in ERP-integrated software solutions to help our clients boost cash flow without sacrificing control. We serve construction suppliers, manufacturers, wholesalers, and other industries that power the real economy.

Role Overview

We’re looking for a sharp, detail-oriented Operations & Support Coordinator to join our growing team. This person will play a key role in keeping PAYRA running smoothly by supporting day-to-day operations, assisting our clients, and helping drive internal process improvements.

This role is ideal for someone who thrives in a fast-paced, entrepreneurial environment, and is excited to wear multiple hats across customer success and business support.

Key Responsibilities

• Coordinate onboarding for new clients, including collecting documentation and configuring systems
• Manage customer support requests (email, phone, ticketing) and ensure timely resolution
• Monitor payment platform activity and flag unusual behavior or errors
• Assist with merchant application reviews, underwriting follow-up, and approvals
• Support internal processes including reporting, billing, and CRM hygiene
• Maintain accurate records for client accounts, integrations, and support history
• Collaborate with our sales, tech, and leadership teams to continuously improve service
• Occasionally support marketing or compliance initiatives as needed

Qualifications

• 1–3 years of experience in customer support, operations, or business administration
• Excellent organizational and communication skills
• Tech-savvy with the ability to learn new platforms quickly
• Problem-solving mindset and willingness to take initiative
• Comfortable juggling multiple tasks and working independently
• Bonus: Familiarity with accounting softwares or SaaS environments

What You’ll Get

• Competitive compensation
• Flexible work environment (Can be hybrid in Nashville)
• Opportunity to grow with a fast-moving fintech company
• Direct access to leadership and impact on core operations

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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