Administrative Support Associate

North Carolina Agricultural and Technical State University; Greensboro (NC); On-site; USD 34,000 - 54,000; Full time

Job summary

North Carolina Agricultural and Technical State University seeks an Administrative Support Associate to assist the department chair and faculty, and support students and university clients in a busy academic unit.

The role emphasizes office management, budgeting and reporting, supervision of student workers, enrollment initiatives, and collaboration with college and university offices to advance retention and graduation goals.

Qualifications

• High school diploma or equivalency; or demonstrated competency to perform the work.
• Experience in a university or academic setting preferred.
• None required for licensure or certification.

Responsibilities

• Provide administrative support to the department chair and faculty, students and university clientele.
• Assist with office management, budgeting/reporting, and supervision of student assistants; support enrollment initiatives and retention efforts.
• Coordinate information flow to faculty, department, college and university, and assist with retention and graduation objectives.

Skills

University setting experience

Education

High School Diploma or equivalency

Job description

Posting Details

Position/Classification Title: Administrative Support Assoc

Classification Type: SHRA

Position required to work during periods of adverse weather or other emergencies: N - Not Mandatory

Minimum Experience/Education: High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Preferred Years Experience, Skills, Training, Education: Experience in a university or academic setting.

Required License or Certification: None

To provide administrative assistance/support to the department chairperson and departmental faculty, students and university clientele. The department serves undergraduate and graduate majors, with 22 full-time & part-time faculty members. This position is responsible for work generated by the Department Chair and the departmental faculty, and is integral to helping implement the academic and research goals/objectives of the Department, its programs and the College. Though this position will incur some general assignments, its primary responsibility will be that of assisting the Chair and faculty with office management/assistance; grant and research budgeting/reporting; work coordination and supervision of student assistants; enrollment/recruitment initiatives; and as needed/required, assistance with the Department’s efforts and procedures with improving retention and graduation rates of the Department’s majors in alignment with the University’s/College’s retention objectives.

Primary Function of Organizational Unit

North Carolina Agricultural and Technical State University is an 1890 land-grant doctoral Research University dedicated to learning, discovery, and community engagement. The College of Science and Technology enrolls over 2514 students. It is a national leader that serves and engages the citizens of the state of North Carolina, the nation, and the world through preeminence in science and technology education, research, discovery, and innovation. The College houses the departments of Applied Engineering Technology, Biology, Built Environment, Chemistry, Computer Systems Technology, Mathematics and Statistics, Physics, and the Ph.D. Program of Applied Science Technology. The College is experiencing substantial growth in enrollment, faculty size, curricula, and research.

The Department of Applied Engineering Technology serves ~400 students in the following degree programs: BS in Applied Engineering Technology, BS in Automotive Engineering Technology, BS in Computer Graphics Technology, MS in Technology Management, and PhD in Applied Science and Technology – Technology Management concentration. The Department’s mission is to prepare students for success in transforming society through innovation and technology leadership. We advance knowledge through applied research and create innovative and responsible solutions to global challenges. The vision of the Department is to be a preeminent learner-centered community to prepare graduates as future technology innovators and industry leaders. Among its core values, the Department is committed to excellence, responsiveness, accountability, intellectual growth, technical expertise, and collaborative engagement.

Work Hours

8am to 5pm Monday through Friday

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.

On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Key Responsibilities and Related Competencies

Work Coordination/Planning

• Manages the main office and its daily functions under supervision of the department chairperson.
• Demonstrates an in-depth knowledge of the Applied Engineering Technology Department, its programs, processes and organizational operation.
• Serves as an additional resource for faculty and students in resolving issues and problems (other than those specific to the domain of the senior administrative personnel).
• Assists the Chairperson and others in defining/refining the goals and objectives of the Department as requested/required.
• Assists the Department Chairperson in implementing department algoals and objectives.
• Assists the chairperson in coordinating the flow of information to the Department’s faculty/students, as well to the College/University.
• Schedules appointments for the chairperson and maintains associated calendar, as well as managing work to meet specific timelines and urgent deadlines.
• Coordinates work/task assignments for the Department’s student assistants, ensures timeliness of hiring/payroll processes for the Department’s faculty and students, etc.

Communication - Verbal/Written

• Exhibits ability to communicate effectively, via verbal and written means in conjunction with the daily duties and operation of the Department.
• Composes and generates correspondence, reports, publications, etc., to clientele both internal and external to the Department/College/University under guidance and direction of the Department Chair.
• Serves as front-line contact for the Department in maintaining regular contact with the public, both internal and external to the Department.
• Provides considerable contact with faculty and students, both majors and non-majors as regards the academic and administrative mission and objectives of the Department.

Budgeting

• Accesses the Department’s financial budgets and tracks expenditures, and is responsible for all purchases/requisitions via the Department’s funds.
• Prepares budget documents (hard-copy and electronic/on-line) as required.
• Uses Banner Finance, Aggie Mart Purchasing, Aggie Talent and online E-Travel system, and the electronic Personnel Action Form (ePAF) in order to monitor/track the Department budget balances and expenditures, and process budget revisions, purchasing, position management/position applicant tracking and travel documents.

Office Technology

• Utilizes standard office equipment (i.e., computer, scanner, copier, etc.), as well as utilize/implement vendor installed and University-specific software‑related systems (i.e., Microsoft Office Suite, Banner Student/Banner Finance, electronic Personnel Action Form (ePAF) Aggie Mart procurement, Aggie Talent Position Management/Applicant Tracking, Emburse Enterprise (travel)l, UEC class scheduling system, bookstore textbook requisitioning system, etc.).
• Determines the equipment/software that is appropriate for the requested task based on pending deadlines, cost effectiveness, capabilities and availability of existing equipment within the Department/College/University.

Problem Solving

• Independently resolves and/or develops recommendations for unprecedented issues and problems. Requires some interpretation of policy and procedures. Serves as a resource for others in resolving unprecedented, non-standard issues and problems. Utilizes resources outside the office (i.e., other departments or business offices) to determine a procedure or policy when necessary.

Knowledge - Program and Organization

• Possesses knowledge and understanding of the Department’s services and policies/procedures, functions, curriculum, mission and academic/research objectives, as well as the ability to effectively relay this knowledge to clientele internal and external to the Department.
• Exhibits familiarity with and knowledge of the Department, and will be able to direct inquiries to the Chairperson or designated faculty as appropriate.

Information/Records Administration

• Collects/compiles data and information essential to the functions of the Department, as well as maintain appropriate files relating to such.
• Assists the Chairperson in completing all required content‑specific reports for the Department, and will assist the Department’s administration with coordinating the collection of data from surveys, reports, publications, etc., for required reports, proposals, etc.
• Reviews student records, assists with student registration and online purchasing needs (i.e., equipment, vendor/contractual services, textbooks, etc.).
• Assists with departmental income/expense reports, room key processing, supplies and equipment inventory, and class/course scheduling.
• Develops and maintains academic/student files, content‑specific files as regards reports, and general departmental files.
• Manages access and researches of these files for reports, records, forms and reference materials, and in conjunction with such, will apply the rules and regulations governing the privacy and confidentiality acts of the University.
• Reviews information for completeness and accuracy using multiple University/state/federal guidelines as appropriate/required.

Position Information

Working Title: Administrative Support Associate

Competency Level: Journey

Position Number: 002138

Recruitment Range: $33,540-$54,455

FLSA: Non‑Exempt

Appointment Type: Permanent - Full-time

FTE: 40 hours/week, 12 months

Organizational Division: Applied Engineering Technology

Organizational Location: College of Science and Technology

Organizational Unit: Applied Engineering Technology

Posting Detail Information

Posting Number: SHRA3282

Open Date: 10/20/2026

Close Date: 11/20/2026

Employee Benefits available to NC A & T permanent employeesinclude the following and more;

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna – State Health Benefits of North Carolina
• NCFlex – Vision, Dental, Flexible Spending Account, LifeInsurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System ( TSERS )
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program ( EAP )
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

Quick Link

https://jobs.ncat.edu/postings/41902

Supplemental Questions

Applicant Documents

Required Documents

1. Resume
2. Cover Letter
3. Letter of Reference 1
4. Letter of Reference 2
5. Letter of Reference 3

Optional Documents

1. Certificate of Release or Discharge from Active Duty (DD-214)
2. Bachelor's Degree - Copy of transcripts