Financial Aid Counselor & Financial Wellness Coordinator

North Carolina A&T State University; Greensboro (NC); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Accrued Vacation and Sick Leave for Em

Community Service Leave

State Health Benefits of NorthCarolina

Vision, Dental, FSA, Life Insurance

12 Paid Holidays

TSERS Retirement System

Supplemental Plans 401k/403b/457b

Employee Assistance Program

Campus Recreation Center Discount

University Bookstore Discount

Job summary

North Carolina A&T State University seeks a Financial Aid Counselor & Financial Wellness Coordinator to guide students and families through the financial aid lifecycle and to promote financial literacy.

You will counsel on FAFSA, grants, loans, and Satisfactory Academic Progress, deliver workshops, and coordinate debt management initiatives, with a focus on responsible borrowing and supporting student success.

Qualifications

• Bachelor's degree or equivalent combination of training and experience.
• Experience in financial aid counseling and presenting to groups.
• Strong written and verbal communication and leadership skills.
• Experience with Banner or similar student information systems.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Provide comprehensive financial aid counseling to students and families.
• Coordinate financial literacy programs and workshops.
• Analyze student data to identify at-risk borrowers and target interventions.
• Explain loan options and repayment plans.
• Maintain accurate documentation in student records.

Skills

Oral and written communication

Public speaking

Leadership

Interpersonal skills

Analytical thinking

Technology literacy

Microsoft Word

Excel

PowerPoint

Education

Bachelor's degree or equivalent

Tools

Banner System

Microsoft Word

Excel

PowerPoint

Job description

Financial Aid Counselor & Financial Wellness Coordinator

Please see Special Instructions for more details.

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna – State Health Benefits of North Carolina
• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Classification Information

Position/Classification Title

Position/Classification Title Student Services Specialist

Classification Type

Classification Type SHRA

Position required to work during periods of adverse weather or other emergencies:

Position required to work during periods of adverse weather or other emergencies: N - Not Mandatory

Bachelor’s degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Preferred Years Experience, Skills, Training, Education

Graduation from a four-year college/university will be considered, two – three years experience in financial aid preferable, able to effective present before a large and small group, excellent oral and written communication required, exhibit confidence while interacting with customers, able to interpret policies and procedures, ability to conduct workshops and possess good leadership skills; able to apply technology skills, (i.e. Microsoft Word, Excel, Powerpoint) to complete tasks and working knowledge of the Financial Aid Banner System. Dimensions desired: self-starter requiring minimal supervision, able to handle multiply tasks, process- oriented, make decisions independently; attention to details; possess good interpersonal skills to deal effectively with a unique student population; ability to interpret financial regulations; ability to plan and organize work in order to meet target dates.

Required License or Certification

Position Overview

Primary Purpose of Position

The Financial Aid Counselor & Financial Wellness Coordinator provides comprehensive financial aid counseling to students and families while coordinating the University’s financial literacy, debt management, responsible borrowing, and student loan default prevention initiatives.

The position assists students throughout the financial aid lifecycle by providing guidance regarding financial aid eligibility, FAFSA requirements, grants, scholarships, Federal Work-Study, student and parent loans, satisfactory academic progress, special and unusual circumstances, professional judgment, and other federal, state, and institutional financial aid requirements.

In addition to traditional financial aid counseling responsibilities, the position provides financial wellness education designed to help students understand the financial implications of attending college, make informed borrowing decisions, manage educational debt, and successfully transition into student loan repayment.

The position coordinates financial literacy programming, debt management activities, borrower education, delinquency and default prevention outreach, and financial wellness initiatives. The position analyzes student and borrower data to identify populations requiring intervention and develops targeted communication, counseling, workshops, and educational resources to support student financial success.

Primary Function of Organizational Unit

The mission of the Student Financial is to provide quality service in a professional manner to students and other customers while assuring the University’s compliance with Federal, State and Institutional regulations. This position reports to the Director of Student Financial Aid.

Work Hours

Work Hours 8-5pm M-F

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Key Responsibilities and Related Competencies

Required Competency

Required Competency Analysis and Decision Making

Duties

Reviews and analyzes student financial aid records to determine eligibility for federal, state, and institutional financial aid programs and resolves issues affecting a student’s ability to receive financial assistance.

Provides individualized financial aid counseling regarding FAFSA requirements, financial aid eligibility, cost of attendance, financial need, grants, scholarships, Federal Work-Study, student and parent loans, satisfactory academic progress, special and unusual circumstances, professional judgment, and other financial aid requirements.

Analyzes student loan borrowing, delinquency, and default data to identify students and borrowers who may benefit from additional counseling or intervention.

Assists students in evaluating educational borrowing decisions by explaining loan eligibility, annual and aggregate loan limits, estimated indebtedness, repayment responsibilities, and available alternatives to additional borrowing.

Exercises independent judgment within established federal, state, institutional, and University policies when researching and resolving student financial aid and borrower issues.

Required Competency

Required Competency Program Planning, Organizing, and Management

Duties

Coordinates the University’s financial literacy, debt management, responsible borrowing, and student loan default prevention initiatives.

Develops and delivers financial literacy programming addressing budgeting, credit, educational borrowing, student loan repayment, debt management, financial decision-making, and other topics related to student financial wellness.

Coordinates targeted outreach to students and borrowers who may be at increased risk of loan delinquency or default and provides information regarding repayment options and appropriate loan servicing resources.

Develops financial literacy workshops, presentations, educational materials, online resources, and communication campaigns for current students and student loan borrowers.

Collaborates with University departments and external partners to promote financial wellness and responsible borrowing throughout the student lifecycle.

Evaluates financial literacy and debt management activities using participation, borrowing, repayment, and other available data and recommends improvements to programs and outreach strategies.

Required Competency

Required Competency Consulting/Advising

Duties

Provides comprehensive financial aid counseling to students and families through in-person, telephone, virtual, and written communication.

Explains financial aid offers and assists students in understanding grants, scholarships, loans, Federal Work-Study, unmet financial need, student account balances, and options for meeting educational expenses.

Counsels students regarding responsible borrowing and assists them in understanding the short- and long-term implications of student loan indebtedness.

Provides borrower counseling regarding loan repayment responsibilities, repayment plans, deferment, forbearance, consolidation, loan forgiveness opportunities, and available federal loan servicing resources.

Conducts financial aid and financial literacy presentations during orientations, open houses, FAFSA events, workshops, and other University programs.

Communicates with students, parents, academic departments, lenders, loan servicers, federal and state agencies, and other University offices to resolve financial aid and borrower concerns.

Required Competency

Required Competency Information/Records Administration

Duties

Reviews and processes assigned student financial aid records using Banner and applicable federal, state, and institutional financial aid systems.

Processes assigned financial aid functions that may include FAFSA -related requirements, verification and conflicting information, Satisfactory Academic Progress, special and unusual circumstances, professional judgment requests, loan eligibility and adjustments, financial aid offers, and other student eligibility requirements.

Maintains accurate documentation of counseling activities, financial aid determinations, borrower contacts, and changes to student financial aid records.

Monitors student records for issues affecting financial aid eligibility and communicates required actions to students.

Maintains current knowledge of federal, state, and institutional financial aid regulations, loan requirements, repayment provisions, and financial aid policies and procedures.

Assists with quality assurance activities by identifying processing errors, recurring student issues, and opportunities to improve financial aid counseling and financial literacy services

Position Information

Working Title

Working Title Financial Aid Counselor & Financial Wellness Coordinator

Competency Level Journey

Position Number

Position Number 000464

Recruitment Range

Recruitment Range $41,499 -$48,000

FLSA

FLSA Non-Exempt

Appointment Type

Appointment Type Permanent - Full-time

FTE

FTE 40 hours/week, 12 months

Organizational Division

Organizational Location

Organizational Location Assoc VP for Enrollment Mgmt

Organizational Unit

Posting Number

Posting Number SHRA3280

Open Date

Open Date 10/21/2026

Close Date

Close Date 10/28/2026

Contact Division of Human Resources
Phone: [phone]
Fax: [phone]
Email: [e-mail]