Operations Analytics & Process Improvement Analyst

Socket.dev; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Avnet is seeking an Analyst to support day-to-day operations across Returns, Credits, PRN resolutions, Failure Analysis, Warranty repairs and Factory drop ship billing. You will leverage data to drive root-cause investigations and continuous process improvement, while collaborating with cross-functional teams to resolve issues and improve service delivery.

You will clearly communicate analytical findings to stakeholders and document processes, requirements, and training materials to support

Responsibilities

• Support functional areas day-to-day operations: Returns (RMA), RMA Credits, RMA PRN Resolution, Failure Analysis / QFS, Warranty Repairs, Factory Drop Ship Billing.
• Support root cause investigations and process improvement initiatives by leveraging data and business insights.
• Collaborate with cross-functional teams to resolve operational issues and improve service delivery.
• Communicate analytical findings in a clear, concise, and actionable manner to stakeholders.
• Document business processes, procedures, requirements, and training materials to support standardization and knowledge management.
• Demonstrate a service management mindset with curiosity, ownership, data-driven decision making, collaboration, learning new processes, and strong documentation.

Job description

Avnet is seeking an Analyst to support day-to-day operations across Returns, Credits, PRN resolutions, Failure Analysis, Warranty repairs and Factory drop ship billing. You will leverage data to drive root-cause investigations and continuous process improvement, while collaborating with cross-functional teams to resolve issues and improve service delivery.

You will clearly communicate analytical findings to stakeholders and document processes, requirements, and training materials to support