Material Operations Analyst I - Data-Driven Ops & RMA

Socket.dev; Tempe (AZ); On-site; USD 52,000 - 70,000; Full time

Job summary

Avnet is seeking an analyst in Tempe, AZ to support day-to-day operations including returns, credits, PRN resolutions, and warranty repairs. You will leverage data to investigate root causes and drive process improvements while collaborating with cross-functional teams to enhance service delivery.

The role emphasizes a service-management mindset, ownership, clear communication, and thorough documentation of processes and training materials to support standardization.

Responsibilities

• Support day-to-day operations: Customer Returns (RMA), RMA Credits, RMA PRN Resolution, and warranty repairs.
• Assist root cause investigations and process improvements using data and business insights.
• Collaborate with cross-functional teams to resolve operational issues and improve service delivery.
• Communicate analytical findings clearly to stakeholders and document business processes, requirements, and training materials to support standardization.
• Demonstrate a service management mindset: curiosity, ownership, data-driven decisions, collaboration, and strong documentation.

Job description

Avnet is seeking an analyst in Tempe, AZ to support day-to-day operations including returns, credits, PRN resolutions, and warranty repairs. You will leverage data to investigate root causes and drive process improvements while collaborating with cross-functional teams to enhance service delivery.

The role emphasizes a service-management mindset, ownership, clear communication, and thorough documentation of processes and training materials to support standardization.