Global Materials & Returns Operations Lead

Avnet; Tempe (AZ); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Generous PTO

401K and Pension

Paid Holidays

Health insurance

Education Assistance

Employee Development Resources

Wellness Programs

Job summary

Avnet is seeking an experienced leader to supervise and prioritize daily team activities across customer returns, RMA credits, RMA PRN resolution, warranty repairs, and related billing. Typically 6+ years with 2+ years of supervisory experience and a Bachelor’s degree or equivalent.

You will drive process documentation, knowledge management, and SOPs while monitoring performance and workload distribution, and partner with Operations, Finance, Logistics, Sales and Product to improve outcomes.

Qualifications

• Bachelor's degree or equivalent experience.
• 6+ years of experience with 2+ years in supervision.
• Experience supervising teams in operations, logistics or support functions.

Responsibilities

• Supervise and prioritize daily team activities across returns, RMA, credits, warranty repairs and billing.
• Lead coaching, training, and career development for team members.
• Ensure service levels, metrics and compliance are achieved.
• Develop and maintain SOPs, knowledge management, and process documentation.
• Partner with Operations, Finance, Logistics, Sales and Product to resolve issues and improve outcomes.

Skills

Leadership

Process documentation

Stakeholder management

Root cause analysis

Cross-functional collaboration

Education

Bachelor's degree

Job description

Avnet is seeking an experienced leader to supervise and prioritize daily team activities across customer returns, RMA credits, RMA PRN resolution, warranty repairs, and related billing. Typically 6+ years with 2+ years of supervisory experience and a Bachelor’s degree or equivalent.

You will drive process documentation, knowledge management, and SOPs while monitoring performance and workload distribution, and partner with Operations, Finance, Logistics, Sales and Product to improve outcomes.