Operations Analytics & Metrics Specialist

Broadcom Inc.; Melville (NY); On-site; USD 73,000 - 117,000; Full time

Job summary

Broadcom Inc. is seeking an Operations Analyst for the Mainframe Software Division to collect, analyze, and interpret operational data and create reports, dashboards, and presentations for stakeholders at multiple levels.

You will work with Business Operations and MSD managers to support continuous improvement, with a focus on headcount forecasting and data integrity. The role requires strong analytical thinking, attention to detail, and excellent communication skills, with the ability to manage

Qualifications

• Advanced Excel and Google Sheets proficiency required.
• Excellent written and verbal communication skills.
• Attention to detail and accuracy essential.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple projects.

Responsibilities

• Collect, analyze, and interpret operational data from multiple sources and systems.
• Report on progress toward attainment of headcount targets.
• Forecast headcount by organization and location with finance and MSD teams.
• Drive the integrity of headcount management systems.
• Regularly review telemetry submissions and prompt for non-submissions to ensure data access.
• Escalate non-responsive customers to management.
• Coordinate with licensing and compliance teams to ensure timely updates and data integrity.
• Track and report operational execution against KPIs for licensing and compliance teams.
• Monitor historic performance and identify bottlenecks.
• Identify impact and business risk.
• Contribute to dashboard enhancements and development of new metrics for operations.
• Perform data clean-up and quality checks to keep metrics accurate.

Skills

Advanced Excel

Google Sheets

Communication skills

Attention to detail

Analytical thinking

Project management

Emotional intelligence

Education

Bachelor's degree

Master's degree

Job description

Broadcom Inc. is seeking an Operations Analyst for the Mainframe Software Division to collect, analyze, and interpret operational data and create reports, dashboards, and presentations for stakeholders at multiple levels.

You will work with Business Operations and MSD managers to support continuous improvement, with a focus on headcount forecasting and data integrity. The role requires strong analytical thinking, attention to detail, and excellent communication skills, with the ability to manage