Senior Mainframe Support Leader

Broadcom Inc.; Little Rock Township (IL); On-site; USD 111,000 - 177,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

ESP P

Employee Assistance Program

Paid holidays and vacation

Job summary

Broadcom Inc. seeks a Senior Technical Support Manager to lead and mentor mainframe software support teams, delivering high‑quality incident resolution and proactive customer value.

You will drive metrics, collaborate with R&D and product management, and oversee strategic planning of headcount and training in a global, office-based environment. The role requires 20+ years of experience, a US work authorization, and a commitment to an on‑site work model.

Qualifications

• 20+ years of management and staff experience in mainframe infrastructure software support or operations.

Responsibilities

• Lead, coach, and mentor teams of Technical Support Engineers.

Skills

Mainframe leadership

Performance management

Stakeholder communication

Team leadership

Communication skills

Education

Bachelor's Degree in Computer Science

Job description

Broadcom Inc. seeks a Senior Technical Support Manager to lead and mentor mainframe software support teams, delivering high‑quality incident resolution and proactive customer value.

You will drive metrics, collaborate with R&D and product management, and oversee strategic planning of headcount and training in a global, office-based environment. The role requires 20+ years of experience, a US work authorization, and a commitment to an on‑site work model.