Business Analyst - Metrics & Reporting

Broadcom Inc.; Melville (NY); On-site; USD 73,000 - 117,000; Full time

Job summary

Broadcom Inc. is seeking an Operations Analyst for the Mainframe Software Division to collect, analyze, and interpret operational data and create reports, dashboards, and presentations for stakeholders at multiple levels.

You will work with Business Operations and MSD managers to support continuous improvement, with a focus on headcount forecasting and data integrity. The role requires strong analytical thinking, attention to detail, and excellent communication skills, with the ability to manage

Qualifications

• Advanced Excel and Google Sheets proficiency required.
• Excellent written and verbal communication skills.
• Attention to detail and accuracy essential.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple projects.

Responsibilities

• Collect, analyze, and interpret operational data from multiple sources and systems.
• Report on progress toward attainment of headcount targets.
• Forecast headcount by organization and location with finance and MSD teams.
• Drive the integrity of headcount management systems.
• Regularly review telemetry submissions and prompt for non-submissions to ensure data access.
• Escalate non-responsive customers to management.
• Coordinate with licensing and compliance teams to ensure timely updates and data integrity.
• Track and report operational execution against KPIs for licensing and compliance teams.
• Monitor historic performance and identify bottlenecks.
• Identify impact and business risk.
• Contribute to dashboard enhancements and development of new metrics for operations.
• Perform data clean-up and quality checks to keep metrics accurate.

Skills

Advanced Excel

Google Sheets

Communication skills

Attention to detail

Analytical thinking

Project management

Emotional intelligence

Education

Bachelor's degree

Master's degree

Job description

Job Description:

Job Description: Job Description The Mainframe Software Division (MSD) at Broadcom is seeking a detail-oriented Operations Analyst to join our operations team and support our mission of continuous improvement and operational excellence. You will work closely with Business Operations personnel and department managers to collect, analyze, and interpret operational data. You will create reports, dashboards, and presentations that communicate insights to stakeholders at various levels of the organization. This position offers excellent opportunities for professional development and exposure to diverse business operations. The ideal candidate will demonstrate strong analytical thinking, attention to detail, and effective communication skills.

General Responsibilities:

• Collect, analyze, and interpret operational data from multiple sources and systems
• Report on progress toward attainment of headcount targets.
• Work with finance, as well as the individual disciplines in the MSD organization, to forecast headcount by organization and location.
• Drive the integrity of our headcount management systems.
• Regular review of customers submitting telemetry reports and reminders when they are not submitted to ensure we have access to where our IP is being used.
• Escalate to management, as required, for those customers who are non-responsive.
• Work specifically with our product licensing and customer compliance teams to ensure all updates are happening on a timely basis to ensure data integrity.
• Track and report on operational execution against goals for our licensing and compliance teams through Key Performance Indicators (KPIs).
• Monitor historic performance and identify bottlenecks.
• Identify of impact and business risk.
• Contribute to the definition of enhancements to current dashboards and support the development of new metrics and dashboards for business operations.
• With all metrics, perform data clean-up and quality checks to ensure metrics remain accurate and reliable.
• Assist in Root cause analysis for operational issues and performance gaps

Sills Required

• Advanced Excel and / or Google Sheet skills
• Excellent written and verbal communication skills
• Attention to detail and accuracy
• Strong analytic and problem-solving skills
• Ability to work independently and manage multiple projects at once
• Strong emotional intelligence skills

Job-Specific Authority and Scope

Work is independent and collaborative in nature Provides regular updates to manager on project status Business Travel and Physical Demands Business travel of approximately 10 or less percent yearly is expected for this position. Physical demands: Office environment. No special physical demands are required.

Preferred Education

Bachelors and 5+ years of related experience; at this level postgraduate coursework may be desirable or Masters degree and 3+ years of related experience

Compensation and Benefits

The annual base salary range for this position is USD 73,100.00 To USD 117,000.00 As a valued member of our team, you'll be eligible for a discretionary annual bonus and the opportunity to receive not only a competitive new hire equity grant, but also annual equity awards, connecting your success directly to the company's growth. All subject to relevant plan documents and award agreements. Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence. Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence. Welcome! Thank you for your interest in Broadcom! We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions. For more information please visit our video library and check out our Connected by Broadcom series. Follow us on Linked In Broadcom Inc.