Senior Mainframe Support Leader

Broadcom Inc.; Plano (TX); On-site; USD 111,000 - 177,000; Full time

Benefits offered by this job

Medical

Dental

Vision plans

401(K) participation including company

Employee Stock Purchase Program (ESPP)

Employee Assistance Program (EAP)

Company paid holidays

Paid sick leave

Vacation time

Job summary

Broadcom Inc. is seeking a Senior Technical Support Manager to lead world-class mainframe software support and drive customer outcomes in a high-performance, collaborative environment.

The role requires guiding cross-functional teams, communicating with executives and customers, and staying current with mainframe best practices to deliver proactive solutions and strategic improvements.

Qualifications

• 20+ years of management experience in mainframe software support or related infrastructure operations.
• Proven ability to lead, coach, and develop large teams and deliver customer-focused outcomes.

Responsibilities

• Lead and mentor Technical Support Engineers with clear expectations on quality and responsiveness.
• Coordinate performance reviews and provide evidence-based coaching.
• Monitor metrics for customer satisfaction, productivity, and case hygiene; drive improvements.

Skills

Team leadership

Mainframe expertise

Communication

Cross-functional collaboration

Education

Bachelor's Degree in Computer Science or related

Tools

AI tooling

Job description

Broadcom Inc. is seeking a Senior Technical Support Manager to lead world-class mainframe software support and drive customer outcomes in a high-performance, collaborative environment.

The role requires guiding cross-functional teams, communicating with executives and customers, and staying current with mainframe best practices to deliver proactive solutions and strategic improvements.