Mainframe Support Leader - Equity & Growth Opportunities

Broadcom Inc.

Lisle (IL)

On-site

USD 111,000 - 177,000

Full time

5 days ago

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Benefits offered by this job

Medical

Dental

Vision plans

401(K) participation including company

Employee Stock Purchase Program (ESPP)

Employee Assistance Program (EAP)

Company paid holidays

Paid sick leave

Vacation time

Job summary

Broadcom Inc. is seeking a Senior Technical Support Manager to lead and mentor global mainframe support teams.

You will guide incident resolution, ensure customer satisfaction, and drive continuous improvement in processes and tools to support product adoption and renewals. The role requires 20+ years of management experience in mainframe software support, strong leadership, and effective collaboration with R&D, product management, and education teams.

Qualifications

20+ years of management experience in mainframe support.
Legal right to work in the US.
Bachelor's degree in CS or related field.

Responsibilities

Lead, coach, and mentor teams of Technical Support Engineers.
Monitor and manage customer satisfaction, productivity, timeliness, and knowledge management metrics.
Ensure timely, high-quality resolution of complex customer incidents and communicate with customers and account teams.
Collaborate with R&D on issues and product capabilities; provide voice of the customer.