Operations Analyst, Consumer Vehicle Lending

Bank of America; Chandler (AZ); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is seeking an Operations Analyst in the United States to support Consumer Vehicle Lending (CVL) Sales with day-to-day issue resolution, analytics, and reporting.

This role handles client escalations, coordinates resolutions with partners, and oversees documents related to fraud reviews and sanctions scanning, while contributing to process improvements and data-driven decision making.

Qualifications

• Prior Consumer Vehicle Lending (CVL) experience.
• Client Direct Auto experience (e.g. Loan Officer or Loan Specialist).
• Demonstrated ability to build and sustain relationships, manage multiple priorities, and engage clients and employees.

Responsibilities

• This Operations Analyst role will support CVL Sales with various activities involving Client Direct sales applications.
• Remediate client escalations, coordinate and assist with resolutions to partner and client complaints, applications under Fraud Review and pending Economic Sanctions Scan.
• This role is responsible for all client contact related to escalated complaints and concerns.
• Assists with coordination of implementation for products, services, and operational solutions.
• Supports the design, documentation, implementation, and monitoring of new products and services.
• Provides guidance regarding procedural, technical, and operational changes.
• Expands business products knowledge within operations environment.
• Builds network by developing relationships with partners and teammates.
• Inspects data to identify issues and trends.
• Collects and interprets data to validate operational processes.

Skills

Attention to Detail

Customer and Client Focus

Monitoring, Surveillance, and Testing

Process Performance Management

Research

Adaptability

Business Analytics

Critical Thinking

Reporting

Written Communications

Data Management

Policies, Procedures, and Guidelines

Process Design

Process Effectiveness

Strategic Thinking

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking an Operations Analyst in the United States to support Consumer Vehicle Lending (CVL) Sales with day-to-day issue resolution, analytics, and reporting.

This role handles client escalations, coordinates resolutions with partners, and oversees documents related to fraud reviews and sanctions scanning, while contributing to process improvements and data-driven decision making.