Operations Analyst I - Bilingual EN/ES

Florida; Miami (FL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

State of Florida 401(a) FICA Alternate

Group insurance eligibility

Workers’ Compensation

Reemployment Assistance

Job summary

Florida Department of Health in Miami is seeking an OPS Operations Analyst I to support disability claims processing. Bilingual English/Spanish is preferred, with strong communication and receptionist duties as part of the role.

The incumbent will interact with claimants, their representatives, and the public while routing calls and documents using SSA and DDS systems. Work requires balancing priorities and ensuring accurate record-keeping under deadlines.

Qualifications

• Minimum: good oral and written communication skills.
• Preference for bilingual English/Spanish.
• Ability to translate between English and Spanish.

Responsibilities

• Perform support duties relating to processing Social Security disability claims.
• Maintain courteous communication with claimants, representatives, public, and coworkers.
• Serve as receptionist on rotation; sign-in/sign-out logs and mail routing.
• Use SSA and DDS software to route calls to the appropriate examiner or staff.
• Balance multiple priorities and meet deadlines in records management.
• Upload MER, scan documents, and review scans for accuracy.
• Prepare batch overnight documents for distribution or mailing.

Skills

Bilingual English/Spanish

Oral & Written Communication

Customer Service

Receptionist duties

Office software proficiency

SSA/DDS software navigation

Tools

SSA/DDS software

Job description

Florida Department of Health in Miami is seeking an OPS Operations Analyst I to support disability claims processing. Bilingual English/Spanish is preferred, with strong communication and receptionist duties as part of the role.

The incumbent will interact with claimants, their representatives, and the public while routing calls and documents using SSA and DDS systems. Work requires balancing priorities and ensuring accurate record-keeping under deadlines.