OPS OPERATIONS ANALYST I - 64801499

Florida; Miami (FL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

State of Florida 401(a) FICA Alternate

Group insurance eligibility

Workers’ Compensation

Reemployment Assistance

Job summary

Florida Department of Health in Miami is seeking an OPS Operations Analyst I to support disability claims processing. Bilingual English/Spanish is preferred, with strong communication and receptionist duties as part of the role.

The incumbent will interact with claimants, their representatives, and the public while routing calls and documents using SSA and DDS systems. Work requires balancing priorities and ensuring accurate record-keeping under deadlines.

Qualifications

• Minimum: good oral and written communication skills.
• Preference for bilingual English/Spanish.
• Ability to translate between English and Spanish.

Responsibilities

• Perform support duties relating to processing Social Security disability claims.
• Maintain courteous communication with claimants, representatives, public, and coworkers.
• Serve as receptionist on rotation; sign-in/sign-out logs and mail routing.
• Use SSA and DDS software to route calls to the appropriate examiner or staff.
• Balance multiple priorities and meet deadlines in records management.
• Upload MER, scan documents, and review scans for accuracy.
• Prepare batch overnight documents for distribution or mailing.

Skills

Bilingual English/Spanish

Oral & Written Communication

Customer Service

Receptionist duties

Office software proficiency

SSA/DDS software navigation

Tools

SSA/DDS software

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:886082

Agency: Department of Health

Working Title: OPS OPERATIONS ANALYST I - 64801499

“Preference will be given to applicants who have bilingual Spanish/English skills.”

POSSIBLE MULTI-HIRE OPPORTUNITY

ANTICIPATED VACANCY

TITLE: OPERATIONS ANALYST I - OPS

POSITION LOCATION: MIAMI / DADE COUNTY

POSITION #: 64801499

SALARY: $ 20.25/Hour

Your Specific Responsibilities:

The incumbent's primary responsibility is to perform support duties relating to the processing of Social Security disability claims.This position requires the incumbent have good oral and written communication skills. Preference will be given to applicants with bilingual abilities in both English and Spanish languages.

The primary duties require maintaining a courteous demeanor when interacting with claimants, their representatives, general public, and coworkers.

The incumbent performs duties as a receptionist on a rotation basis; includes greeting visitors, maintaining sign in/sign out logs, receiving packages and routing to appropriate destination.

Performs other duties as required.

Deals directly with claimants on the phone to ensure all incoming phone calls are correctly and timely routed to the appropriate examiner, supervisor, or other individual as needed. This requires a broad knowledge of the division’s organizational structure and the disability case process, both at the intake level and examiner level.Additionally, the position requires the knowledge and ability to utilize SSA and DDS software in order to appropriately route calls to DDS staff.

The incumbent must be productive under tight deadlines and be able to balance multiple priorities.This requires independent decision–making responsibility regarding the maintenance and retention of records relating to the case control, medical evidence of record and consultative examination processes.

Reviews unassociated mail to determine appropriate destination.This requires use of SSA systems and DDS software in order to associate medical, functional, and/or vocational evidence with pending disability claims. Once identified by case, uploads documents.

Responsible for uploading MER from CDs and creating barcode pages, validating evidence, scanning medical documents, and reviewing scanned documents for accuracy as necessary.

Reviews, sorts and prepares batch overnight documents and prepares them for distribution/mailing.

Required Knowledge, Skills, and Abilities:

Knowledge of the principles and techniques of effective communication

Knowledge and ability to understand written and verbal communications in both English and Spanish

Ability to translate both written and verbal information to and from English and Spanish

Ability to identify errors or problems and notify appropriate staff

Knowledge of the and ability to operate general office automation equipment, i.e., personal computer, fax, copier, printer, scanner, etc.

Knowledge of scanning operations and electronic file set up

Basic knowledge of the SSA Legacy system, MER generation, invoice processing, CE generation and scheduling

Ability to plan, organize and coordinate work assignments.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with others.

Qualifications:

Minimum - Good oral and written communication skills are required. Preference will be given to applicants with bilingual language abilities (English and Spanish).

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Miami

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Your conditional job offer and access to Social Security Administration’s (SSA’s) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process.

*Note: This covers the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.