Transit Management Analyst Series

Metropolitan Transportation Authority; New York (NY); On-site; USD 89,000 - 115,000; Full time

Job summary

Metropolitan Transportation Authority in New York seeks a Transit Management Analyst Series to support Stations Environment. Responsibilities include developing test programs, preparing bulletins, coordinating training and reporting, and synthesizing data from multiple sources.

Location is Various and reporting to the Assistant Vice President. Deadline is 11/23/26; salary ranges are listed for levels I–III with the Associate level offering the highest range.

Qualifications

• Bachelor's degree and 1 year of professional experience in finance, engineering, administration or related areas.
• Graduate education may substitute for part of the experience requirement.
• Master's degree may qualify for higher level assignments.

Responsibilities

• Develop test programs and applications from clear specs to meet business needs.
• Prepare drafts; disseminate bulletins, notices and memos.
• Oversee scheduling of customer service training programs and materials.
• Compile daily, weekly, monthly reports on customer facing activities.
• Aggregate data from disparate sources and create streamlined summaries.
• Participate in surveys and field assignments as needed.

Skills

Independent work

Project management

Analytical skills

Detail oriented

Interpersonal skills

MS Office

Data analytics

GIS

Education

Bachelor's degree

Graduate degree substitution

Master's degree (preferred for Level II)

Tools

GIS software

Data visualization tools

Job description

Responsibilities

The Transit Management Analyst will be responsible for developing test programs and applications from clear specifications to meet business needs and ensure functionally in support of the field operations and operating departments within Stations, preparing drafts and disseminating documents related Bulletins, Notices and Memos, overseeing the scheduling of customer service training programs and creating communications and training materials to support this effort, and compiling daily, weekly, and monthly reports on various customer facing activities; cleaning, aggregating and organizing data from disparate sources as well as developing updated reporting methods while seeking to synthesize various pieces of data and numerous reports into streamlined data summaries. Other responsibilities that may include surveys and field assignments with various offices within Stations.

Description

JOB INFORMATION:

Title

Transit Management Analyst Series

Authority

TA

Department

Subways

Division/Unit

Stations Environment

Location

Various

Hours

Various

Reporting Manager (if Applicable)

Assistant Vice President

Deadline (if Applicable)

11/23/26

Compensation

Assistant Transit Management Analyst I

$67,933* - $80,421

Assistant Transit Management Analyst II

$78,874* - $87,847

Associate Transit Management Analyst

$89,162* - $115,445

Responsibilities

The Transit Management Analyst will be responsible for developing test programs and applications from clear specifications to meet business needs and ensure functionally in support of the field operations and operating departments within Stations, preparing drafts and disseminating documents related Bulletins, Notices and Memos, overseeing the scheduling of customer service training programs and creating communications and training materials to support this effort, and compiling daily, weekly, and monthly reports on various customer facing activities; cleaning, aggregating and organizing data from disparate sources as well as developing updated reporting methods while seeking to synthesize various pieces of data and numerous reports into streamlined data summaries. Other responsibilities that may include surveys and field assignments with various offices within Stations.

Education And Experience

Assistant Transit Management Analyst I and II:

• A baccalaureate degree from an accredited college or university and one year of satisfactory full-time professional experience working in budget administration, accounting, economic or financial administration, engineering, in management or methods of analysis, operations research, organization research or program evaluation, personnel or public administration, staff development, employment program planning or administration, security management; or general administration.
• A combination of education and/or experience equivalent to “1” above. Graduate education in business administration, public administration, public policy, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management or in a related area, may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a baccalaureate degree.

Special Note

• To be eligible for placement in Assignment Level II, individuals must have either a master's degree from an accredited college or university in a major described in “2” above; or
• After meeting the minimum qualification requirements, one additional year of professional experience as described in “1” above.

Associate Transit Management Analyst

• A master's degree from an accredited college or university in business administration, public administration, public policy, engineering, engineering technology, economics, architecture, mathematics, physics, computer science, finance, accounting, transportation planning, industrial psychology, urban planning/studies, human resources management, labor relations, operations research, security management or in a related area, and one (1) year of full‐time satisfactory professional experience working in budget administration, accounting, economic or financial administration, engineering, in management or methods analysis, operations research, organizational research or program evaluation, personnel or public administration, staff development, employment program planning or administration, security management; or general administration; or
• A baccalaureate degree from an accredited college or university; and three yearsofsatisfactory full-timeexperience as described in "1" above.

Desired Skills

• Ability to work independently with little oversight in a dynamic environment.
• Strong project management, analytical and problem-solving skills.
• Highly organized and detail oriented.
• Excellent interpersonal, written, presentation and verbal communication skills.
• Excellent PC skills, including knowledge of MS Office suite (MS Word, MS Excel).
• Strong technical skills in MS Office, data analytics, visualization tools and spatial analysis using GIS or similar mapping tools.
• Demonstrated capabilities to perform qualitative and quantitative analyses using various tools and datasets while learning new techniques.
• Ability to communicate effectively with senior staff as well as cross-divisional peers.
• Working knowledge of the NYCT subways operations and network or the ability to master.
• Develop and maintain macro programs.
• Structure large data sets to find useful information.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment. All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

Other Information

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $115,252 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Additional Information

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.