Operations Analyst: Data, ERP & Customer Outreach

Kforce Inc; Kansas City (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Kforce Inc. in Kansas City seeks a detail-oriented administrative professional to support a business carve-out, update customer records, and handle confidential information with discretion.

You will follow call scripts, perform data entry in ERP systems, maintain data integrity, and collaborate on rebilling, invoicing, and customer communications. This full-time role emphasizes independence, organization, and clear communication in a fast-paced environment.

Qualifications

• Experience in customer service and administrative support essential.
• Strong communication and organizational abilities required.
• Ability to handle confidential information with discretion.
• Proficiency with Microsoft Office and data entry tasks.

Responsibilities

• Support a business carve-out initiative from a larger organization.
• Contact customers to update remittance and payment information.
• Handle sensitive financial information with discretion and accuracy.
• Maintain data integrity and confidentiality.
• Process and update customer records within an ERP system.
• Reach out to customers to complete required documentation.
• Follow provided call scripts and document interactions.
• Respond to customer questions and provide basic support.
• Track responses and maintain accurate records.
• Manage follow-up activities resulting from customer communications.
• Assist with rebilling and invoicing efforts.
• Perform reconciliation activities and resolve discrepancies.
• Conduct outbound customer outreach as needed.

Skills

Customer service

Attention to detail

Administrative support

Communication skills

Organization & time management

Independent work

Data entry

Tools

Microsoft Office

Job description

Kforce Inc. in Kansas City seeks a detail-oriented administrative professional to support a business carve-out, update customer records, and handle confidential information with discretion.

You will follow call scripts, perform data entry in ERP systems, maintain data integrity, and collaborate on rebilling, invoicing, and customer communications. This full-time role emphasizes independence, organization, and clear communication in a fast-paced environment.