Operations Analyst

Kforce Inc; Kansas City (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Kforce Inc. in Kansas City seeks a detail-oriented administrative professional to support a business carve-out, update customer records, and handle confidential information with discretion.

You will follow call scripts, perform data entry in ERP systems, maintain data integrity, and collaborate on rebilling, invoicing, and customer communications. This full-time role emphasizes independence, organization, and clear communication in a fast-paced environment.

Qualifications

• Experience in customer service and administrative support essential.
• Strong communication and organizational abilities required.
• Ability to handle confidential information with discretion.
• Proficiency with Microsoft Office and data entry tasks.

Responsibilities

• Support a business carve-out initiative from a larger organization.
• Contact customers to update remittance and payment information.
• Handle sensitive financial information with discretion and accuracy.
• Maintain data integrity and confidentiality.
• Process and update customer records within an ERP system.
• Reach out to customers to complete required documentation.
• Follow provided call scripts and document interactions.
• Respond to customer questions and provide basic support.
• Track responses and maintain accurate records.
• Manage follow-up activities resulting from customer communications.
• Assist with rebilling and invoicing efforts.
• Perform reconciliation activities and resolve discrepancies.
• Conduct outbound customer outreach as needed.

Skills

Customer service

Attention to detail

Administrative support

Communication skills

Organization & time management

Independent work

Data entry

Tools

Microsoft Office

Job description

Responsibilities

• Support a business carve-out initiative from a larger organization
• Contact customers to update remittance and payment information
• Handle sensitive financial information with discretion and accuracy
• Maintain data integrity and confidentiality
• Process and update customer records within an ERP system
• Reach out to customers to complete required documentation
• Follow provided call scripts and document interactions
• Respond to customer questions and provide basic support
• Track responses and maintain accurate records
• Manage follow-up activities resulting from customer communications
• Assist with rebilling and invoicing efforts
• Perform reconciliation activities and resolve discrepancies
• Conduct outbound customer outreach as needed

Responsibilities

• Support a business carve-out initiative from a larger organization
• Contact customers to update remittance and payment information
• Handle sensitive financial information with discretion and accuracy
• Maintain data integrity and confidentiality
• Process and update customer records within an ERP system
• Reach out to customers to complete required documentation
• Follow provided call scripts and document interactions
• Respond to customer questions and provide basic support
• Track responses and maintain accurate records
• Manage follow-up activities resulting from customer communications
• Assist with rebilling and invoicing efforts
• Perform reconciliation activities and resolve discrepancies
• Conduct outbound customer outreach as needed

Requirements

• Customer service experience
• Attention to detail
• Administrative support experience
• Communication skills
• Organization & time management skills
• Microsoft Office experience
• Ability to work independently
• Experience handling confidential information
• Prior data entry, administrative, customer service, or operations support experience
• Strong communication and organizational skills
• Ability to work independently in a fast-paced environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.