Operations Analyst

Zobility; Norfolk (VA); On-site; USD 48,000 - 64,000; Full time

Job summary

Zobility is seeking a capable Dispatcher/Operations Center professional to monitor customer calls and outage data, identify locations and causes, and coordinate rapid service restoration. You will dispatch field crews and emergency personnel, perform ARCOS callouts, and manage multiple priorities under pressure.

Strong verbal and written communication, teamwork, and data-driven decision making are essential, as is prior dispatch/operations center experience in utilities or 911 environments.

Qualifications

• Requires dispatch/operations center experience, preferably in utilities or 911.
• Strong verbal, written, and team communication skills.
• Monitor and analyze customer calls and outage data to identify power outage locations and causes.
• Dispatch field crews and emergency personnel for rapid service restoration.
• Perform ARCOS callouts for emergencies, planned overtime, and shift coverage.
• Manage multiple priorities and make quick, informed decisions under pressure.
• Analyze data from multiple sources and develop appropriate action plans.
• Provide strong customer service and operational support.

Responsibilities

• Monitor and analyze customer calls and outage data to identify power outage locations and causes.
• Dispatch field crews and emergency personnel for rapid service restoration.
• Perform ARCOS callouts for emergencies, planned overtime, and shift coverage.
• Manage multiple priorities and make quick, informed decisions under pressure.
• Analyze data from multiple sources and develop appropriate action plans.
• Provide strong customer service and operational support.

Skills

Dispatch coordination

Data analysis

Customer service

Decision making under pressure

Verbal and written communication

Education

High School Diploma/GED

Tools

ARCOS system

Job description

Job Description

Job Description

• Monitor and analyze customer calls and outage data to identify power outage locations and causes
• ** Dispatch field crews and emergency personnel** for rapid service restoration
• Perform ARCOS callouts for emergencies, planned overtime, and shift coverage
• Manage multiple priorities and make quick, informed decisions under pressure
• Analyze data from multiple sources and develop appropriate action plans
• Provide strong customer service and operational support
• Requires dispatch/operations center experience, preferably in utilities or 911
• Strong verbal, written, and team communication skills
• ** High School Diploma/GED** required

Company Description

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.

Company Description

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.