Operations Analyst

SmartRecruiters, Inc.; New York (NY); In loco; USD 63.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage options

Deferred compensation plans

NYCERS pension plan

Descrizione del lavoro

The New York City Housing Authority (NYCHA) seeks an Operations Analyst to analyze work order data, identify trends, and propose improvements across NYCHA communities. The role supports strategic initiatives and performance across housing programs.

You will develop and validate Excel reports, build workload and cost models, and draft policy memos and presentations for senior management and City Council hearings. Manage month‑to‑month deadlines and collaborate with stakeholders.

Competenze

• Bachelor's degree with 2 years in community work or related duties.
• Experience in data analysis and creating Excel models/reports.
• Ability to draft policy memos and prepare management briefings.

Mansioni

• Analyze work order/operations data to answer stakeholder questions and identify trends.
• Develop and validate Excel reports to monitor progress of initiatives.
• Build models to determine workloads and cost estimates for priorities.
• Draft policy memos and PowerPoint presentations for stakeholders.
• Draft talking points for Senior Management for City Council hearings.
• Develop project plans and manage month-to-month deadlines.
• Complete ad-hoc reporting and data entry as requested.

Conoscenze

Data analysis

Excel proficiency

Policy drafting

Communication skills

Formazione

Bachelor's degree

High school diploma

Strumenti

Excel

PowerPoint

Descrizione del lavoro

• Job Category: Constituent Services & Community Programs
• Salary Band: $70,000 to $80,000
• Compensation: USD 62,868 - USD 77,864

Job Description

The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 168,000 apartments and over 370,000 residents. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA also administers a citywide Section 8 leased housing program that serves over 200,000 tenants. Since the 2019 Agreement between NYCHA, the Department of Housing & Urban Development (HUD), and the U.S. District Court, Southern District of New York (SDNY), NYCHA has been working under a Federal Monitor structure. The HUD Agreement sets the requirement to create a new Organizational Plan in collaboration with the Federal Monitor and sets forth various compliance-related targets for NYCHA across major operational areas including Lead, Mold, Heat, Elevators, Pest, Waste Management, and Inspections.

Under the direction of the Skilled Trade Strategic Advisor, with wide latitude for the exercise of independent judgment and decision-making, the responsibilities of the Operations Analyst will include but are not limited to the following:

• Analyze work order/operations data to answer stakeholder questions, identify trends, and make recommendations for operational improvements in NYCHA communities.
• Develop and validate excel reports to monitor progress and evaluate the effectiveness of operations initiatives in NYCHA communities.
• Conduct analyses and build excel models to determine projected workloads, staffing needs and associated cost estimates for successful implementation of agency priorities.
• Draft policy memos and power point presentations to inform stakeholders of: new strategic initiatives, progress on existing projects and data trends.
• Draft talking points for Senior Management for City Council Hearings and meetings with court-appointed officials.
• Develop project plans and independently managing month-to-month deadlines, balancing urgency against importance while supporting longer-term data analysis.
• Complete ad-hoc reporting and data entry at the request of the Skilled Trade Strategic Advisor.

Additional Information

• NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.

NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

COMMUNITY COORDINATOR - 56058

Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.