Operations Analyst

City of New York; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical coverage options

Deferred compensation

Pension plan (NYCERS)

Job summary

The New York City Housing Authority (NYCHA) is seeking a Community Coordinator to support analysis and policy development across housing programs. You will help turn data into actionable insights for NYCHA communities and prepare reports and planning materials for leadership.

Responsibilities include building Excel models, drafting memos and presentations, and coordinating initiatives with senior management and external stakeholders. A bachelor’s degree and relevant experience are required.

Qualifications

• Bachelor's degree with two years of relevant community work experience.
• Alternate: high school diploma with six years in related fields.
• Equivalent combinations acceptable with at least one year of relevant experience.

Responsibilities

• Analyze work order/operations data to answer stakeholder questions and identify trends.
• Develop and validate Excel reports to monitor progress and evaluate initiatives.
• Build models to project workloads, staffing needs, and costs for priorities.
• Draft policy memos and presentations for stakeholders and meetings.
• Prepare talking points for Senior Management for hearings and meetings.
• Develop project plans and manage deadlines month-to-month.
• Complete ad-hoc reporting and data entry as requested.

Skills

Familiarity with housing, business, or

Public policy awareness

Education

Bachelor's degree + 2 years experience

High school diploma + 6 years experience

Education/experience equivalent with 1+ year

Tools

Microsoft Excel

Microsoft Visio

Smartsheet

GIS Mapping Software

SQL Data Visualization tools

Tableau

Microsoft BI

R programming language

Job description

The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 168,000 apartments and over 370,000 residents. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA also administers a citywide Section 8 leased housing program that serves over 200,000 tenants. Since the 2019 Agreement between NYCHA, the Department of Housing & Urban Development (HUD), and the U.S. District Court, Southern District of New York (SDNY), NYCHA has been working under a Federal Monitor structure. The HUD Agreement sets the requirement to create a new Organizational Plan in collaboration with the Federal Monitor and sets forth various compliance-related targets for NYCHA across major operational areas including Lead, Mold, Heat, Elevators, Pest, Waste Management, and Inspections.

Responsibilities

• Analyze work order/operations data to answer stakeholder questions, identify trends, and make recommendations for operational improvements in NYCHA communities.
• Develop and validate excel reports to monitor progress and evaluate the effectiveness of operations initiatives in NYCHA communities.
• Conduct analyses and build excel models to determine projected workloads, staffing needs and associated cost estimates for successful implementation of agency priorities.
• Draft policy memos and power point presentations to inform stakeholders of: new strategic initiatives, progress on existing projects and data trends.
• Draft talking points for Senior Management for City Council Hearings and meetings with court-appointed officials.
• Develop project plans and independently managing month-to-month deadlines, balancing urgency against importance while supporting longer-term data analysis.
• Complete ad-hoc reporting and data entry at the request of the Skilled Trade Strategic Advisor.

Additional Information

• NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.

• NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Familiarity with any of the following: Microsoft Excel, Microsoft Visio, Smartsheet, GIS Mapping Software, SQL Data Visualization tools (Tableau, Microsoft BI), and R programming language.
• At least 2 years of work experience related to housing, business, consulting, real estate, human resources, law and/or public policy.
• Graduate degrees in fields such as public administration, public policy, urban planning, geography or business administration are preferred.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.