Operations Analyst

Cityofnewyork; New York (NY); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical coverage plans

Deferred compensation

Pension plan NYCERS

Job summary

The New York City Housing Authority (NYCHA) is seeking an Operations Analyst to analyze work order data, identify trends, and recommend operational improvements across NYCHA communities.

You will develop and validate Excel reports, build models to project workloads and staffing, draft policy memos and presentations for stakeholders, and support senior management for hearings and court-appointed officials, while managing month-to-month deadlines.

Qualifications

• Requires a baccalaureate degree and two years of community work experience or an equivalent combination.
• High school graduate with six years of related experience.
• At least one year of experience as described in the first option.

Responsibilities

• Analyze work order/operations data to answer stakeholder questions, identify trends, and make recommendations for operational improvements in NYCHA communities.
• Develop and validate excel reports to monitor progress and evaluate the effectiveness of operations initiatives in NYCHA communities.
• Conduct analyses and build excel models to determine projected workloads, staffing needs and associated cost estimates for successful implementation of agency priorities.
• Draft policy memos and power point presentations to inform stakeholders of: new strategic initiatives, progress on existing projects and data trends.
• Draft talking points for Senior Management for City Council Hearings and meetings with court-appointed officials.
• Develop project plans and independently managing month-to-month deadlines, balancing urgency against importance while supporting longer-term data analysis.
• Complete ad-hoc reporting and data entry at the request of the Skilled Trade Strategic Advisor.

Education

Baccalaureate degree

High school diploma or equivalent

Experience in community work

Tools

Excel

Job description

The New York City Housing Authority (NYCHA) is the nation's oldest and largest public housing authority with more than 168,000 apartments and over 370,000 residents.

NYCHA's mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility.

NYCHA also administers a citywide Section 8 leased housing program that serves over 200,000 tenants.

Since the 2019 Agreement between NYCHA, the Department of Housing & Urban Development (HUD), and the U.S. District Court, Southern District of New York (SDNY), NYCHA has been working under a Federal Monitor structure.

The HUD Agreement sets the requirement to create a new Organizational Plan in collaboration with the Federal Monitor and sets forth various compliance-related targets for NYCHA across major operational areas including Lead, Mold, Heat, Elevators, Pest, Waste Management, and Inspections.

Under the direction of the Skilled Trade Strategic Advisor, with wide latitude for the exercise of independent judgment and decision-making.

The responsibilities of the Operations Analyst will include but are not limited to the following:

• Analyze work order/operations data to answer stakeholder questions, identify trends, and make recommendations for operational improvements in NYCHA communities.
• Develop and validate excel reports to monitor progress and evaluate the effectiveness of operations initiatives in NYCHA communities.
• Conduct analyses and build excel models to determine projected workloads, staffing needs and associated cost estimates for successful implementation of agency priorities.
• Draft policy memos and power point presentations to inform stakeholders of: new strategic initiatives, progress on existing projects and data trends.
• Draft talking points for Senior Management for City Council Hearings and meetings with court-appointed officials.
• Develop project plans and independently managing month-to-month deadlines, balancing urgency against importance while supporting longer‑term data analysis.
• Complete ad-hoc reporting and data entry at the request of the Skilled Trade Strategic Advisor.

Additional Information

• NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.

Benefits

• choice of medical coverage plans
• deferred compensation plans
• defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

COMMUNITY COORDINATOR - 56058

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.