Operations Analyst

Global Payments Inc.; Jeffersonville (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision care

Paid time off

Retirement options

Job summary

Global Payments Inc. is seeking an Operations Analyst to join the Utility Operations team and help shape the future of global commerce from Jeffersonville, Indiana. You will drive accurate billing, analyze data, and partner across teams to ensure a seamless client experience.

You’ll own prebills through approval, strengthen billing quality, and identify efficiency gains. A detail-oriented, proactive thinker who communicates clearly will excel in this fast-paced environment.

Qualifications

• Strong attention to detail and accuracy.
• Time management to meet deadlines.
• Data analysis to identify trends and drive decisions.
• Clear communication for client relationships and cross-team collaboration.
• Proactive, ownership-driven mindset and problem-solving.

Responsibilities

• Deliver accurate, on-time billing to maximize client revenue.
• Use data variance analysis to identify issues and root causes.
• Refine billing processes to increase efficiency and continuous improvement.
• Guide prebills through approval and keep billing cycles on track.
• Partner across teams to streamline workflows and resolve complex billing challenges.

Skills

Attention to detail

Time management

Data analysis

Communication

Proactive mindset

Job description

Make your mark at one of the biggest names in payments. We’re looking for an Operations Analyst to join our ever-evolving Utility Operations team and help shape the future of global commerce.

What You’ll Own

• Deliver accurate, on time billing that maximizes client revenue and builds trust in Global Payments solutions.
• Use data and variance analysis to identify issues early, resolve root causes and strengthen billing quality and consistency.
• Improve operational performance by refining billing processes, increasing efficiency and driving continuous improvement.
• Build strong client relationships by guiding prebills through approval and ensuring billing cycles stay on track.
• Partner across teams to streamline workflows, resolve complex billing challenges and deliver a seamless, high-quality client experience.

What You’ll Bring

• Strong attention to detail with the ability to spot issues early and maintain high standards of accuracy.
• Proven ability to manage time, meet deadlines and perform consistently in a fast paced environment.
• Confidence working with data and numbers to analyze trends and drive accurate, informed decisions.
• Clear communication skills that strengthen client relationships and enable effective cross team collaboration.
• A proactive, ownership driven mindset with a passion for learning, problem solving and delivering an exceptional client experience.

Benefits

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/