Operations Analyst

Global Payments Inc.; Chattanooga (TN); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement options

Gift matching

Job summary

Global Payments Inc. is seeking an Operations Analyst to join our Utility Operations team and help shape the future of our billing operations in the United States.

You will own end-to-end prebills, leverage data to spot trends, and collaborate across functions to ensure accurate, timely invoices and a high-quality client experience.

Qualifications

• Detail-oriented with high accuracy.
• Strong time-management and deadline-driven.
• Proficient with data analysis and trend spotting.
• Excellent cross-team communication.
• Ownership mindset with proactive problem solving.

Responsibilities

• Deliver accurate, on-time billing to maximize client revenue.
• Use data and variance analysis to identify issues and root causes.
• Improve billing processes to increase efficiency and drive continuous improvement.
• Build strong client relationships by guiding prebills through approval.
• Partner across teams to streamline workflows and resolve billing challenges.

Skills

Attention to detail

Time management

Data analysis

Clear communication

Ownership mindset

Job description

Make your mark at one of the biggest names in payments. We’re looking for an Operations Analyst to join our ever-evolving Utility Operations team and help shape the future of global commerce.

What You’ll Own

• Deliver accurate, on time billing that maximizes client revenue and builds trust in Global Payments solutions.
• Use data and variance analysis to identify issues early, resolve root causes and strengthen billing quality and consistency.
• Improve operational performance by refining billing processes, increasing efficiency and driving continuous improvement.
• Build strong client relationships by guiding prebills through approval and ensuring billing cycles stay on track.
• Partner across teams to streamline workflows, resolve complex billing challenges and deliver a seamless, high-quality client experience.

What You’ll Bring

• Strong attention to detail with the ability to spot issues early and maintain high standards of accuracy.
• Proven ability to manage time, meet deadlines and perform consistently in a fast paced environment.
• Confidence working with data and numbers to analyze trends and drive accurate, informed decisions.
• Clear communication skills that strengthen client relationships and enable effective cross team collaboration.
• A proactive, ownership driven mindset with a passion for learning, problem solving and delivering an exceptional client experience.

Benefits

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/