Operations Analyst

Greater Giving, Inc.; Chattanooga (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

Retirement options

Charitable gift matching programs

Job summary

Greater Giving, Inc. is seeking an Operations Analyst to join their Utility Operations team in Chattanooga, Tennessee. This role will involve maximizing client revenue through accurate and timely billing, as well as improving operational processes.

The ideal candidate will possess strong attention to detail, effective communication skills, and a proactive mindset. Greater Giving offers a comprehensive benefits package including medical, dental, and vision care, as well as paid time off.

Qualifications

• Strong attention to detail with the ability to spot issues early and maintain high standards of accuracy.
• Proven ability to manage time, meet deadlines and perform consistently in a fast paced environment.
• Confidence working with data to analyze trends and drive accurate, informed decisions.
• Clear communication skills that strengthen client relationships and enable effective cross-team collaboration.
• A proactive, ownership-driven mindset with a passion for learning and problem solving.

Responsibilities

• Deliver accurate, on time billing that maximizes client revenue.
• Use data analysis to identify issues early and strengthen billing quality.
• Improve operational performance by refining billing processes.
• Build strong client relationships by guiding prebills through approval.
• Partner across teams to streamline workflows and resolve billing challenges.

Skills

Attention to detail

Time management

Data analysis

Communication skills

Problem-solving

Job description

You're in the right place. Global Payments, including Worldpay, is powering the future of commerce. Ready to take your career global with us?

• Location Chattanooga, Tennessee, United States

Make your mark at one of the biggest names in payments. We’re looking for a Operations Analyst to join our ever-evolving Utility Operations team and help shape the future of global commerce.

What you’ll own

Deliver accurate, on time billing that maximizes client revenue and builds trust in Global Payments solutions.

Use data and variance analysis to identify issues early, resolve root causes and strengthen billing quality and consistency.

Improve operational performance by refining billing processes, increasing efficiency and driving continuous improvement.

Build strong client relationships by guiding prebills through approval and ensuring billing cycles stay on track.

Partner across teams to streamline workflows, resolve complex billing challenges and deliver a seamless, high-quality client experience.

What you’ll bring

Strong attention to detail with the ability to spot issues early and maintain high standards of accuracy.

Proven ability to manage time, meet deadlines and perform consistently in a fast paced environment.

Confidence working with data and numbers to analyze trends and drive accurate, informed decisions.

Clear communication skills that strengthen client relationships and enable effective cross team collaboration.

A proactive, ownership driven mindset with a passion for learning, problem solving and delivering an exceptional client experience.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Benefits

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.