Operations Analyst

Jobtailor; Arlington (VA); On-site; USD 85,000 - 130,000; Full time

Job summary

Jobtailor is seeking an IT Operations professional to support enterprise batch processing, workload automation, and job scheduling across production and test environments. You will configure, monitor, and maintain batch jobs, calendars, and triggers to align with SLAs, while coordinating with various teams on releases and incidents.

Ideal candidates have 3+ years in IT operations, hands-on Stonebranch experience, and strong UNIX/Linux and Windows operations knowledge. U.S.

Qualifications

• 3+ years IT operations/production support in a complex enterprise environment.
• Hands-on with Stonebranch or a comparable workload automation platform.
• Experience with UNIX/Linux and Windows production operations and related tools.
• Ability to support incident, change and release processes and maintain runbooks.

Responsibilities

• Support batch processing, workload automation, job scheduling, monitoring, and execution across production and test environments.
• Configure, schedule, maintain, and support batch jobs, workflows, calendars, triggers, dependencies, and execution windows.
• Monitor workflows, alerts, file transfers, and system health; resolve job failures and performance issues.
• Assist with production releases and testing of new workflows and configuration changes.
• Execute incident responses including communications, escalation, restart, recovery, and remediation.
• Create and update runbooks, SOPs, naming conventions, and workflow documentation.
• Track processing trends and SLA performance; document incidents and support audit requests.
• Ensure compliance with security policies, controls, and change management processes.

Skills

Stonebranch

Batch processing

IT operations

Incident management

Education

Bachelor's degree in Information Systems

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Tools

Ab Initio Control Center

GoAnywhere

Phire

Azure DevOps Boards

Job description

Responsibilities

• Support enterprise batch processing, workload automation, job scheduling, monitoring, execution support, and day-to-day operational activities across production and test environments under the direction of the IT Operations Lead.
• Configure, schedule, maintain, and support batch jobs, workflows, calendars, triggers, dependencies, and execution windows in Stonebranch and related tools to ensure alignment with business processing requirements and service level agreements (SLAs).
• Monitor workflows, jobs, alerts, file transfers, and system health on a 24x7 basis as required; identify, investigate, and help resolve job failures, delays, missed dependencies, interface issues, and performance degradation.
• Support production releases and test activities involving new workflows, interface changes, configuration changes, and operational requirements, working closely with the IT Operations Lead, Ab Initio support resources, infrastructure teams, PeopleSoft administrators, developers, and trading partners.
• Execute operational support activities during incidents and outages, including communications, timely escalation, restart, recovery, rollback, and approved remediation procedures to restore service and minimize business disruption.
• Create, update, and follow operational runbooks, SOPs, scheduling standards, naming conventions, workflow documentation, and knowledge articles related to batch execution, interfaces, and operational procedures.
• Track processing trends, recurring issues, SLA performance, and operational metrics; document incident status, actions taken, and solutions; support audit requests and produce reports on job execution, failures, and service health.
• Ensure adherence to organizational security policies, operational controls, audit requirements, and change management processes, and participate in incident reviews, release readiness activities, and continuous improvement efforts.

Requirements

• Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field; equivalent relevant experience may be considered.
• 3+ years of experience in IT operations, production support, workload automation, enterprise scheduling, batch operations, or a similar operational support role in a complex enterprise environment.
• Hands‑on experience with Stonebranch or a comparable enterprise workload automation/scheduling platform, including job scheduling, dependency management, calendars, triggers, alerts, execution windows, monitoring, and recovery support.
• Strong understanding of production operations and batch processing in UNIX/Linux and Windows-based environments; experience with tools such as Ab Initio Control Center, GoAnywhere, Phire, Windows/RDP, VDI, and Azure DevOps Boards (ADO) is strongly preferred.
• Experience supporting incident, problem, change, and release processes; ability to maintain runbooks and knowledge articles, communicate clearly during operational events, and coordinate effectively across technical and business teams.
• Must be a U.S. Citizen with an active Secret security clearance or the ability to obtain one; experience in secured federal or DoD environments preferred.

Certifications & Qualifications

• Bachelor's degree in Information Systems
• Bachelor's degree in Computer Science
• Bachelor's degree in Engineering
• Secret security clearance