Operations Agent- Ramp

Simplicity Ground Services, LLC; Tucson (AZ); On-site; USD 40,000 - 54,000; Full time

Job summary

Simplicity Ground Services, LLC is seeking an Operations Agent to support day-to-day airline operations in Tucson. You will coordinate gates, perform weight and balance calculations, and monitor communications between crews and operations teams to ensure smooth flights.

The role requires English fluency, physical ability to lift 70 lbs, and flexibility to work varied shifts. Prior airline ops or dispatch exposure is preferred, along with a valid driver’s license and background check compliance.

Qualifications

• Must be able to speak, read, write and understand English.
• Must be able to lift 70 lbs.
• Must be able to work under pressure.
• Must pass pre-employment medical and drug test.
• Must pass a ten-year background check as required by US Customs.

Responsibilities

• Coordinate and assign gates for inbound and outbound aircraft.
• Perform weight and balance calculations for outbound flights.
• Monitor and relay information between air/ground crews and customer service and ramp.
• Provide accurate flight information to ground crew and flight crews.
• Maintain all required documentation and ensure timely completion and distribution at end of day.
• Complete daily, weekly, monthly audit requirements as regulated by the airline.

Skills

English proficiency

Physical strength

Under pressure

Training/compliance

Schedule flexibility

MS Office (Excel/Outlook)

Airline ops experience

Background check

Education

High School or higher

Tools

Microsoft Office (Excel, Outlook)

Job description

The Operations Agent is responsible for some or all of the following duties in accordance with policies and procedures and within specified time parameters:

• Coordinate and assign gates for inbound and outbound aircraft
• Perform weight and balance calculations for outbound flights
• Monitor air to ground radio for in-range calls, special requests from crews, maintenance requests, diversions, or any situation that pertain to the operation; communicate the information to customer service and ramp.
• Monitor station radio to communicate between CS agents and ramp agents
• Provide accurate flight information to ground crew and flight crew
• Ensure paperwork is completed perfectly
• Complete necessary training for operations
• Complete daily, weekly, monthly audit requirements as regulated by the airline
• Maintain and update RSMS reporting for all flights
• Update flight information through FIDS system
• Complete other duties pertaining to operations as requested by the general manager or his designee
• Maintain all required documentation and ensure its accurate and timely completion and distribution at the end of each day
• Any additional responsibilities by your direct supervisor/manager

Required Skills:

• Must be able to speak, read, write and understand English
• Must be able to lift 70 lbs.
• Must be able to work under pressure
• Must be able to pass minimum training requirements and recertify on a quarterly basis
• Must be available and flexible to work variable shifts including weekends and holidays
• Proficient in Microsoft Office products, to include Excel and Outlook
• One (1) year previous experience in an airline operations environment or dispatch-related environment preferred
• Must pass pre-employment medical and drug test
• Must be able to pass a ten-year background check as required by US Customs.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Leader

Inspires teammates to follow them

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Goal Completion

Inspired to perform well by the completion of tasks

Education

High School or better.

Licenses & Certifications

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.