Supervisor

ApplyMint; Albany (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

ApplyMint seeks a Ramp Supervisor to oversee daily ramp operations and supervise ramp agents, coordinating aircraft ground handling tasks for arrivals and departures. The role requires leadership, strict safety adherence, and collaboration with FAA/TSA guidelines across shift teams.

Ideal candidates will have 1+ year ramp and supervisory experience, strong communication skills, and a reliable transportation plan to support continuous operations in a fast-paced aviation environment.

Qualifications

• Must be 18 years of age or older.
• HS Diploma or GED.
• Valid Driver's License.
• One (1) year ramp experience or similar front-line role.
• Minimum one (1) year of supervisory experience in a related role.
• Excellent verbal and written communication skills.
• Strong leadership skills.
• Must have a reliable mode of communication and transportation.

Responsibilities

• Conduct training sessions on topics such as customer service and safety procedures.
• Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours and limiting overtime.
• Perform all duties of subordinate employees when necessary.
• Ensure implementation of the Safety Management System (SMS).
• Maintain a safety plan for the station.
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and preventative actions where necessary.
• Train/retrain all personnel in airline procedures, safety procedures and company policies.
• Maintain good employee relations. Handle employee problems efficiently and effectively.
• Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to airlines staff and public inquiries.
• Adhere to company policies and procedures and participate in achieving company objectives.
• Monitor employee activity and adjust as needed.
• Handle off-schedule operations when the Manager is not available.
• Perform other duties as requested.

Job description

Description

The Ramp Supervisor oversees daily ramp operations to ensure the safe efficient and on-time servicing of aircraft. This role supervises ramp agents and coordinates aircraft ground handling activities including loading/unloading baggage cargo operations aircraft marshaling and ground equipment management while maintaining strict compliance with FAA TSA airline and airport regulations.

Qualifications

Education and Experience

• Must be 18 years of age or older
• HS Diploma or GED
• Valid Drivers License
• One (1) years of front-line ramp experience or similar role
• Minimum one (1) year of supervisory experience in a similar or related role
• Excellent verbal and written communication skills
• Strong leadership skills
• Must have a reliable mode of communication and transportation

Preferred Requirements

• Airline or airport operations experience
• Leadership experience in the airline or airport operations experience

Essential Functions

• Conduct training sessions on various topics such as customer service technical skills compliance or product knowledge
• Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing managing daily budgeted hours and limiting overtime
• Perform all duties of subordinate employees when necessary
• Ensure implementation of the Safety Management System (SMS)
• Implement a safety plan for the station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety providing suitable corrective and preventative actions where necessary
• Train/retrain all personnel in airline procedures safety procedures and company policies
• Maintain good employee relations. Handle employee problems efficiently and effectively
• Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to airlines staff and public inquiries
• Adhere to company policies and procedures and participate in achieving company objectives
• Monitor employee activity and adjust as needed
• Handle off-schedule operations when the Manager is not available
• Perform other duties as requested

Physical and Mental Demands

• Treat all information as confidential.
• Possess the tact to deal with all levels of employees and client representatives.
• Must be able to sit stand lift and/or bend throughout shift and climb stairs.
• Must be able to lift carry and/or hold up to 100 lbs.
• Physical exam may be required to confirm above.
• Must pass pre-employment and random drug test.
• DMV check may be required.
• Must be able to read write understand and carry out instructions in English.
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be able to verbally direct in English.
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
• Must have good hearing and vision.
• 80-95% outside work. Work outside in all types of weather (Heat Rain and Cold)
• May be required to work weekends overnight shifts and holidays.
• May be exposed to occasional loud noise levels.

Qualifications

Behaviors

Required

• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

• Previous experience in Aviation ground handling

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.