Supervisor

Menzies Aviation; Worcester, Northern (MA, KY); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Menzies Aviation is seeking a Ramp Supervisor in Worcester, MA to oversee daily ramp operations, supervise ramp agents, and coordinate aircraft ground handling activities while ensuring compliance with FAA, TSA, and airport regulations.

The role focuses on safety, efficiency, on‑time servicing, and strong leadership, with responsibilities including scheduling, staff management, training, and incident prevention across the ramp team.

Qualifications

• Must be 18 years of age or older.
• HS Diploma or GED.
• Valid Driver's License.
• One (1) year ramp experience or similar role.
• Minimum one (1) year of supervisory experience in a similar or related role.
• Excellent verbal and written communication skills.
• Strong leadership skills.
• Must have a reliable mode of communication and transportation.

Responsibilities

• Conduct training sessions on various topics, such as customer service, technical skills, compliance, or product knowledge.
• Manage day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime.
• Perform all duties of subordinate employees when necessary.
• Ensure implementation of the Safety Management System (SMS).
• Implement a safety plan for the station.
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and preventative actions where necessary.
• Train/retrain all personnel in airline procedures, safety procedures, and company policies.
• Maintain good employee relations. Handle employee problems efficiently and effectively.
• Client relations—Effectively communicate with senior airline management and project a positive image in responding to airlines, staff, and public inquiries.
• Adhere to company policies and procedures and participate in achieving company objectives.
• Monitor employee activity and adjust as needed.
• Handle off-schedule operations when the Manager is not available.
• Perform other duties as requested.

Skills

Leadership

Communication

Team management

Safety awareness

Education

HS Diploma or GED

Job description

The Ramp Supervisor oversees daily ramp operations to ensure the safe, efficient, and on-time servicing of aircraft. This role supervises ramp agents and coordinates aircraft ground handling activities including loading/unloading baggage, cargo operations, aircraft marshaling, and ground equipment management while maintaining strict compliance with FAA, TSA, airline, and airport regulations.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE:

• Must be 18 years of age or older
• HS Diploma or GED
• Valid Driver's License
• One (1) years of front-line ramp experience or similar role
• Minimum one (1) year of supervisory experience in a similar or related role
• Excellent verbal and written communication skills
• Strong leadership skills
• Must have a reliable mode of communication and transportation

PREFERRED REQUIREMENTS:

• Airline or airport operations experience
• Leadership experience in the airline or airport operations experience

ESSENTIAL FUNCTIONS:

• Conduct training sessions on various topics, such as customer service, technical skills, compliance, or product knowledge
• Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime
• Perform all duties of subordinate employees when necessary
• Ensure implementation of the Safety Management System (SMS)
• Implement a safety plan for the station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and preventative actions where necessary
• Train/retrain all personnel in airline procedures, safety procedures, and company policies
• Maintain good employee relations. Handle employee problems efficiently and effectively
• Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to airlines, staff, and public inquiries
• Adhere to company policies and procedures and participate in achieving company objectives
• Monitor employee activity and adjust as needed
• Handle off-schedule operations when the Manager is not available
• Perform other duties as requested

PHYSICAL AND MENTAL DEMANDS:

With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Treat all information as confidential.
• Possess the tact to deal with all levels of employees and client representatives.
• Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.
• Must be able to lift, carry, and/or hold up to 100 lbs.
• Physical exam may be required to confirm above.
• Must pass pre-employment and random drug test.
• DMV check may be required.
• Must be able to read, write, understand and carry out instructions in English.
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be able to verbally direct in English.
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
• Must have good hearing and vision.
• 80-95% outside work. Work outside in all types of weather (Heat, Rain, and Cold)
• May be required to work weekends, overnight shifts and holidays.
• May be exposed to occasional loud noise levels.

$19.00 - $19.00

Qualifications

Behaviors

Required

Leader

: Inspires teammates to follow them

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.