Agent Ramp Service

Trego-Dugan Aviation Inc; Virginia (MN); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Trego-Dugan Aviation Inc is seeking a Ramp Service Agent to handle baggage, marshal aircraft, operate GSE, and assist passengers with special needs in a busy airport setting. You will work a flexible schedule including nights, weekends, and holidays, with duties spanning loading, unloading, and ground support tasks.

Strong emphasis on safety, attention to detail, and teamwork. Applicants must be at least 18, have a valid driver's license, read and write English, and be able to pass background

Qualifications

• High School diploma or equivalent required.
• No experience necessary; training provided.
• Must pass a ten-year background check and pre-employment drug test.
• Must be 18 years or older and eligible to work in the U.S.
• Must be able to work a flexible schedule including nights and weekends.

Responsibilities

• Load and unload baggage and comail for aircraft.
• Operate ground support equipment (GSE).
• Marshal aircraft to and from gates.
• Meet arriving flights and service departing flights.
• Assist customers with special needs.
• Maintain safety and perform FOD checks.
• Communicate via two-way radio.
• Keep ramp areas clean and compliant.

Skills

Customer service

Attention to detail

Ability to work under pressure

Teamwork

Education

High School diploma

Job description

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.

Number of weekly hours may increase or decrease due to seasonal flight changes.

General Purpose Of Job

The Ramp Service Agent is responsible for handling customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircraft, operating ground service equipment (GSE), meeting arriving flights and servicing departing flights, assisting customers with special needs, assisting customer service agents, as needed, and any other assigned duties.

Essential Duties And Responsibilities

• Perform related duties as assigned or as the situation dictates, i.e., ramp, commissary, and aircraft cleaning activities.
• Move luggage and comail of various weights and dimensions to and from aircraft and airport luggage receiving area.
• Load and unload baggage, luggage, and comail.
• Operate ground equipment, including tugs and belt loaders.
• Marshal aircraft to and from gates.
• Provide proper handling of baggage requiring special care.
• Service aircraft lavatories.
• Perform aircraft interior cleaning.
• Responsible for aircraft security searches and commissary security searches.
• Ensure ramp areas are safe and free of FOD and that all ground equipment is maintained correctly.
• Follow safety regulations, including properly using ground equipment and wearing proper safety items.
• Able to communicate using a two-way radio.

Competency/Behavioral Requirements

• Be pleasant with others on the job and display a good-natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to Detail
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
• Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative), and to considerable variety in the workplace
• Willingness to take on responsibilities and challenges
• Be sensitive to others' needs and feelings, and be understanding and helpful on the job
• Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done

Physical Demands

Must be able to work in a high-pressure environment. Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the position’s essential functions.

Work Environment

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements And Qualifications

Education: High School diploma or equivalent

Experience: No experience necessary, will train

Knowledge: Basic computer skills

Must be at least 18 years old.

Must have a valid driver's license

Must pass a ten (10) year background check and pre-employment drug test

Must have authorization to work in the U.S. as defined in the Immigration Act of 1986

Attend and successfully complete the required training

Read and write English.

MUST be able to work a flexible schedule including nights, weekends, and holidays.