Operations Administrator

Superior Plus Propane Talent Acquisition; Jefferson Township (NJ); On-site; USD 48,000 - 72,000; Full time

Job summary

Superior Plus Propane is seeking an Operations Administrator to process service work orders and keep customer account data current. You will support regulatory compliance and audit activities for FRA, NJDCA, and NJDOT, with potential involvement at the Geneva, NY rail terminal.

You will work across Operations, Finance and Supply to resolve issues and improve processes. Ideal candidates have a high school diploma or GED and 1–3 years in operations, administration, or service coordination, with

Qualifications

• Experience in operations, service coordination, or admin support.
• 1–3 years in work order processing, inventory, or conformity documentation.
• Familiarity with ERP systems and handheld data entry.

Responsibilities

• Process service work orders in a timely, accurate manner.
• Maintain customer account information to reflect current status.
• Support regulatory compliance filings and audit prep (NJDCA/NJDOT).
• Coordinate with Operations, Finance, and Supply teams to resolve issues.

Skills

Work order processing

Inventory management

ERP systems

Cross-functional collaboration

Handheld data entry

Regulatory compliance

Problem solving

Education

High school diploma or GED

Tools

ERP systems

Handheld data entry tools

Job description

Reporting to the District Manager, theOperations Administrator is answerable for leveraging developed policies and procedures to process service work orders in an accurate and timely manner. The Operations Administrator will also update and maintain customer account information ensuring that account data is current and accurately reflects the account status.

What you'll do:

• Support FRA (Federal Railroad Administration), NJDCA (NJ Department of Community Affairs), and NJDOT (New Jersey Department of Transportation) compliance documentation, regulatory filings, audit preparation, and resolution of related compliance matters. May also be needed to support the Geneva, NY rail terminal with similar regulatory, compliance, and audit-related responsibilities.
• Validate and update customer account information for conformity and accuracy; obtain missing details and maintain system integrity.
• Oversee liquid inventory across meters, trucks, yards, and distillates, including month-end entries, reconciliation, and investigation of discrepancies or handheld entry errors.
• Advise billing of throughput deliveries and communication of discrepancies to relevant stakeholders.
• Identify workflow gaps and implement corrective actions, collaborating with cross-functional teams to streamline processes and enhance efficiency.
• Track KPIs and prepare performance reports for leadership while analyzing error trends and implementing preventive measures.
• Act as the primary escalation point for internal and external stakeholders, coordinating with Operations, Finance, and Supply teams to resolve complex issues.
• Assure conformity with corporate policies, audit requirements, and regulatory standards across all processes.
• Guide team competency and process adherence through structured training and development programs.
• Execute administrative and coordination tasks such as managing OT codes, searching LSDs, supporting affinity groupings, reviewing EODs and PD tool updates, and monitoring Costco deliveries; if applicable.
• Performs other related duties as assigned.

What you bring:

• High school diploma or GED, equivalent work experience in administrative or operations support roles or related fields.
• Minimum of one to three (1-3) years of work experience in operations, service coordination, or administrative support is an asset. Experience with work order processing, inventory management, and conformity documentation. Preferred familiarity with ERP systems and handheld data entry tools. Prior exposure to cross-functional collaboration (Delivery, Service, Finance).

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [e-mail] to let us know how we can enhance your experience.