Operations Manager (CERR)

Jaguar Transport Holdings, LLC; Gastonia (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

Jaguar Transport Holdings, LLC is seeking an Operations Manager to oversee safety, operations excellence, customer service, and team member development at our Gastonia, NC facility. You will lead the operations team, manage warehouse and rail terminal activities, and collaborate with the President to drive performance and a cooperative work environment.

The role requires supervising trains and warehouse operations, ensuring safe operating standards, and delivering services on time.

Qualifications

• Experience with bulk commodity handling and railcar operations.
• Strong written and verbal English communication.
• Willingness to undergo background check and drug screen.
• Travel within the United States for training may be required.

Responsibilities

• Supervise train crews and coordinate warehouse operations.
• Drive efficiency by increasing productivity and controlling costs.
• Maintain safety standards to prevent injuries and property damage.
• Lead and develop team members through coaching and mentoring.
• Plan movements and coordinate unloading/loading of railcars and trucks.
• Interview, hire, discipline, and evaluate direct reports.
• Ensure regulatory compliance and thorough recordkeeping.
• Provide coverage for the President and support executive leadership.
• Engage with customers and participate in operational meetings.

Skills

Bulk handling

Railcar switching

Forklift operating

Equipment maintenance

3PL warehouse software

English communication

Coaching/mentoring

Education

Degree preferred

Tools

Excel

Outlook

Microsoft Office

Job description

Position Summary

the primary purpose of the Operations Manager position is to oversee safety, operations excellence, customer service, and Team Member development. Ensure the warehouse and rail terminal delivers the right service at the right time to our customers. The Operations Manager will work directly with the Team Members and President to lead the operations team and foster a cooperative and result oriented working environment which enables our team members to achieve our mutual goals.

Position Summary

the primary purpose of the Operations Manager position is to oversee safety, operations excellence, customer service, and Team Member development. Ensure the warehouse and rail terminal delivers the right service at the right time to our customers. The Operations Manager will work directly with the Team Members and President to lead the operations team and foster a cooperative and result oriented working environment which enables our team members to achieve our mutual goals.

Essential Functions

The specific duties and responsibilities of the Operations Manager include, but are not limited to the following:

• Supervises and coordinates the activities of train crews and ensures the operational success of the warehouse.
• Drive efficiency throughout the facility by increasing productivity and controlling costs.
• Ensure safe operating standards are in place throughout the facility in order to eliminate personal injury and property damage.
• Foster positive work environment through transparent communications and leadership that builds a completely engaged team.
• Deliver the right level of service at the right time to our customers by managing cars online through various reports
• Manage all aspects of operations within the facility with regard to forklift operating, railcar switching, material handling, and maintenance.
• Effectively plan and schedule all movements within the facility including unloading railcars and loading trucks.
• Interact with the customer regularly and participate in operational meetings.
• Interview, hire, apply discipline, and deliver performance appraisals for direct reports.
• Ensure environmental, safety, and operational procedures and process are diligently and consistently followed.
• Manage inventory daily to ensure customer accuracy
• Must be available to work nights, weekends, and holidays.
• Maintain and develop safety culture among all team members.
• Manages the operational testing program by observing, documenting, and evaluating safe work practices and rules compliance
• Complete all applicable documentation and recordkeeping.
• Provide coverage and support for the President
• Other duties as assigned by the President.
• Follow written and verbal instructions
• Perform additional duties as required

Requirements\\Qualifications:

• Experience in some or all of the:
  • Bulk commodity handling from railcars and trucks.
  • Railcar switching
  • Forklift operating
  • Operation maintenance of equipment
  • 3PL warehouse software knowledge
• Degree is preferred but not required.
• 2 years of supervisory experience is preferred
• Must have or have had 49CFR242 and/or 49CFR240 qualifications
• Able to effectively communicate both written and verbally in English.
• Ability to strategically plan and coordinate movements throughout the facility.
• Strong organizational and leadership skills for a multifaceted work environment.
• Effectively communicate and direct the operating team.
• Ensure performance reports, updates, and other correspondences are effectively communicated.
• Experience with Microsoft Office applications with emphasis on Excel and Outlook.
• Utilize a coaching/mentoring style leadership to support and develop the operating teams.
• Ability to provide oral and written reports, business correspondence, and effectively present information and respond to customers, team members, and managers.
• Must possess a valid driver’s license and a driving record satisfactory to the Company and its insurers.
• Some travel within the United States may be required, especially early on for training at other terminals.
• Excellent interpersonal skills, strong oral and written communication.
• Detail oriented and customer focused.
• Ability to troubleshoot operational problems.
• Familiar with applicable Federal, State and Local regulatory agency requirements.
• Successful completion of a background check and drug screen.
  

Physical Demands

• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job
• Must be able to talk and hear well enough to communicate with co-workers, supervisors and others within the company 100% of the time.
• Must be able to reach with arms and hands to perform inspection, maintenance and repair duties when needed.
• Must be able to bend, stoop, twist, kneel, squat 100%.
• Must be able to see well enough to do paperwork and operate equipment.